FCC Consumer Complaints – 21 September 2015
Introduction
On 21 September 2015, 1241 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 356 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1241
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (395)
- Most reported state/territory
- California (132)
Where the complaints came from
The 1241 complaints recorded on 21 September 2015 were submitted from 768 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 132 | 10.6% |
| Texas | 90 | 7.3% |
| Florida | 88 | 7.1% |
| Pennsylvania | 87 | 7.0% |
| New York | 69 | 5.6% |
| Illinois | 55 | 4.4% |
| Georgia | 53 | 4.3% |
| Maryland | 48 | 3.9% |
| Virginia | 48 | 3.9% |
| Colorado | 36 | 2.9% |
| Other states and territories | 520 | 41.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 910 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 910 | 73.3% |
| Internet | 172 | 13.9% |
| TV | 115 | 9.3% |
| Radio | 31 | 2.5% |
| Emergency | 9 | 0.7% |
| Accessibility | 4 | 0.3% |
Phone complaints
910 complaints were recorded in this category, representing 73.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 395 | 43.4% |
| Robocalls | 184 | 20.2% |
| Billing | 124 | 13.6% |
| Junk Faxes | 72 | 7.9% |
| Number Portability (keeping your number if you change providers) | 39 | 4.3% |
| Availability (including rural call completion) | 32 | 3.5% |
| Equipment | 24 | 2.6% |
| Privacy | 20 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.1% |
| Interference (including signal jammers) | 6 | 0.7% |
| Open Internet/Net Neutrality | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
172 complaints were recorded in this category, representing 13.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 30.8% |
| Availability | 37 | 21.5% |
| Privacy | 25 | 14.5% |
| Speed | 25 | 14.5% |
| Interference | 12 | 7.0% |
| Open Internet/Net Neutrality | 12 | 7.0% |
| Equipment | 8 | 4.7% |
Complaints in this category covered a range of issues, including Billing, Availability and Privacy.
TV complaints
115 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 43.5% |
| Availability | 19 | 16.5% |
| Indecency | 14 | 12.2% |
| Equipment | 13 | 11.3% |
| Loud Commercials | 12 | 10.4% |
| Interference | 6 | 5.2% |
| Privacy | 1 | 0.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Radio complaints
31 complaints were recorded in this category, representing 2.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 19 | 61.3% |
| Pirate Radio | 5 | 16.1% |
| Availability | 2 | 6.5% |
| Equipment | 2 | 6.5% |
| Indecency | 2 | 6.5% |
| Billing | 1 | 3.2% |
Interference and Pirate Radio were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.