FCC Consumer Complaints – 7 October 2015
Introduction
On Wednesday, 7 October 2015, the Federal Communications Commission recorded 1328 consumer complaints relating to telecommunications services, this represented an increase from the 1321 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 554 complaints.
Key statistics
- Total complaints
- 1328
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (554)
- Most reported state/territory
- California (154)
Where the complaints came from
A total of 1328 complaints were recorded on 7 October 2015, with reports originating from 857 cities in 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 154 | 11.6% |
| New York | 110 | 8.3% |
| Florida | 109 | 8.2% |
| Texas | 103 | 7.8% |
| Maryland | 62 | 4.7% |
| Pennsylvania | 62 | 4.7% |
| Virginia | 54 | 4.1% |
| Georgia | 49 | 3.7% |
| Illinois | 45 | 3.4% |
| New Jersey | 41 | 3.1% |
| Other states and territories | 539 | 40.6% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 1003 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1003 | 75.5% |
| Internet | 143 | 10.8% |
| TV | 135 | 10.2% |
| Radio | 43 | 3.2% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
1003 complaints were recorded in this category, representing 75.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 554 | 55.2% |
| Robocalls | 221 | 22.0% |
| Billing | 75 | 7.5% |
| Number Portability (keeping your number if you change providers) | 42 | 4.2% |
| Availability (including rural call completion) | 31 | 3.1% |
| Privacy | 31 | 3.1% |
| Equipment | 22 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.3% |
| Junk Faxes | 8 | 0.8% |
| Interference (including signal jammers) | 3 | 0.3% |
| Open Internet/Net Neutrality | 2 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
143 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 34.3% |
| Availability | 24 | 16.8% |
| Speed | 19 | 13.3% |
| Open Internet/Net Neutrality | 17 | 11.9% |
| Privacy | 17 | 11.9% |
| Interference | 13 | 9.1% |
| Equipment | 4 | 2.8% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
135 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 41.5% |
| Indecency | 28 | 20.7% |
| Availability | 25 | 18.5% |
| Equipment | 13 | 9.6% |
| Loud Commercials | 7 | 5.2% |
| Interference | 4 | 3.0% |
| Open Internet/Net Neutrality | 1 | 0.7% |
| Privacy | 1 | 0.7% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
43 complaints were recorded in this category, representing 3.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 29 | 67.4% |
| Availability | 6 | 14.0% |
| Pirate Radio | 4 | 9.3% |
| Indecency | 2 | 4.7% |
| Billing | 1 | 2.3% |
| Commercials/Promotions | 1 | 2.3% |
Interference and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.