FCC Consumer Complaints – 6 October 2015
Introduction
On 6 October 2015, 1321 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 1082 complaints the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 510 complaints.
Key statistics
- Total complaints
- 1321
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (510)
- Most reported state/territory
- California (146)
Where the complaints came from
Reports recorded on 6 October 2015 show 1321 complaints originating from 838 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 146 | 11.1% |
| Florida | 135 | 10.2% |
| Texas | 86 | 6.5% |
| New York | 80 | 6.1% |
| Maryland | 78 | 5.9% |
| Illinois | 55 | 4.2% |
| Pennsylvania | 54 | 4.1% |
| Georgia | 50 | 3.8% |
| North Carolina | 47 | 3.6% |
| New Jersey | 46 | 3.5% |
| Other states and territories | 544 | 41.2% |
Location highlight
Complaints in California were reported across 101 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 912 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 912 | 69.0% |
| Internet | 196 | 14.8% |
| TV | 157 | 11.9% |
| Radio | 53 | 4.0% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
912 complaints were recorded in this category, representing 69.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 510 | 55.9% |
| Robocalls | 224 | 24.6% |
| Billing | 50 | 5.5% |
| Availability (including rural call completion) | 36 | 3.9% |
| Privacy | 26 | 2.9% |
| Number Portability (keeping your number if you change providers) | 18 | 2.0% |
| Equipment | 17 | 1.9% |
| Junk Faxes | 13 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.2% |
| Interference (including signal jammers) | 4 | 0.4% |
| Open Internet/Net Neutrality | 3 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
196 complaints were recorded in this category, representing 14.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 30.6% |
| Availability | 37 | 18.9% |
| Speed | 33 | 16.8% |
| Open Internet/Net Neutrality | 29 | 14.8% |
| Privacy | 16 | 8.2% |
| Interference | 13 | 6.6% |
| Equipment | 8 | 4.1% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
157 complaints were recorded in this category, representing 11.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 42.0% |
| Indecency | 33 | 21.0% |
| Availability | 20 | 12.7% |
| Equipment | 19 | 12.1% |
| Loud Commercials | 10 | 6.4% |
| Interference | 7 | 4.5% |
| Open Internet/Net Neutrality | 2 | 1.3% |
Billing and Indecency were the main issues reported in this category, while other issues were less common.
Radio complaints
53 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 44 | 83.0% |
| Pirate Radio | 4 | 7.5% |
| Indecency | 2 | 3.8% |
| Billing | 1 | 1.9% |
| Commercials/Promotions | 1 | 1.9% |
| Equipment | 1 | 1.9% |
Interference and Pirate Radio were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.