FCC Consumer Complaints – 9 November 2015
Introduction
The Federal Communications Commission recorded 1127 consumer complaints on Monday, 9 November 2015 relating to telecommunications services, this represented an increase from the 429 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1127
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (350)
- Most reported state/territory
- California (119)
Where the complaints came from
The 1127 complaints recorded on 9 November 2015 originated from 726 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 10.6% |
| Florida | 85 | 7.5% |
| Texas | 68 | 6.0% |
| Georgia | 62 | 5.5% |
| New York | 59 | 5.2% |
| Pennsylvania | 54 | 4.8% |
| Maryland | 48 | 4.3% |
| Illinois | 46 | 4.1% |
| New Jersey | 40 | 3.5% |
| Tennessee | 38 | 3.4% |
| Other states and territories | 508 | 45.1% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 734 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 734 | 65.1% |
| Internet | 246 | 21.8% |
| TV | 103 | 9.1% |
| Radio | 35 | 3.1% |
| Emergency | 6 | 0.5% |
| Accessibility | 3 | 0.3% |
Phone complaints
734 complaints were recorded in this category, representing 65.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 350 | 47.7% |
| Robocalls | 182 | 24.8% |
| Billing | 68 | 9.3% |
| Number Portability (keeping your number if you change providers) | 31 | 4.2% |
| Availability (including rural call completion) | 27 | 3.7% |
| Privacy | 23 | 3.1% |
| Equipment | 22 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.5% |
| Junk Faxes | 10 | 1.4% |
| Interference (including signal jammers) | 4 | 0.5% |
| Open Internet/Net Neutrality | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
246 complaints were recorded in this category, representing 21.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 80 | 32.5% |
| Billing | 70 | 28.5% |
| Availability | 34 | 13.8% |
| Speed | 26 | 10.6% |
| Interference | 16 | 6.5% |
| Privacy | 14 | 5.7% |
| Equipment | 6 | 2.4% |
Open Internet/Net Neutrality and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
103 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 42.7% |
| Availability | 17 | 16.5% |
| Loud Commercials | 15 | 14.6% |
| Equipment | 10 | 9.7% |
| Indecency | 10 | 9.7% |
| Interference | 5 | 4.9% |
| Privacy | 2 | 1.9% |
Billing represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
Radio complaints
35 complaints were recorded in this category, representing 3.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 29 | 82.9% |
| Commercials/Promotions | 2 | 5.7% |
| Indecency | 2 | 5.7% |
| Availability | 1 | 2.9% |
| Pirate Radio | 1 | 2.9% |
Interference and Commercials/Promotions were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.