FCC Consumer Complaints – 11 November 2015
Introduction
On 11 November 2015, 925 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1248 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 371 complaints.
Key statistics
- Total complaints
- 925
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (371)
- Most reported state/territory
- California (117)
Where the complaints came from
The 925 complaints recorded on 11 November 2015 were submitted from 635 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 12.6% |
| Florida | 83 | 9.0% |
| Texas | 61 | 6.6% |
| Pennsylvania | 52 | 5.6% |
| New York | 49 | 5.3% |
| Georgia | 43 | 4.6% |
| Colorado | 37 | 4.0% |
| New Jersey | 37 | 4.0% |
| Illinois | 35 | 3.8% |
| Maryland | 34 | 3.7% |
| Other states and territories | 377 | 40.8% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 631 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 631 | 68.2% |
| Internet | 182 | 19.7% |
| TV | 95 | 10.3% |
| Radio | 13 | 1.4% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
631 complaints were recorded in this category, representing 68.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 371 | 58.8% |
| Robocalls | 163 | 25.8% |
| Billing | 27 | 4.3% |
| Equipment | 14 | 2.2% |
| Junk Faxes | 14 | 2.2% |
| Availability (including rural call completion) | 13 | 2.1% |
| Privacy | 10 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.4% |
| Number Portability (keeping your number if you change providers) | 9 | 1.4% |
| Interference (including signal jammers) | 1 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
182 complaints were recorded in this category, representing 19.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 29.1% |
| Privacy | 35 | 19.2% |
| Open Internet/Net Neutrality | 31 | 17.0% |
| Availability | 27 | 14.8% |
| Speed | 27 | 14.8% |
| Interference | 8 | 4.4% |
| Equipment | 1 | 0.5% |
Complaints in this category covered a range of issues, including Billing, Privacy and Open Internet/Net Neutrality.
TV complaints
95 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 38.9% |
| Loud Commercials | 20 | 21.1% |
| Availability | 19 | 20.0% |
| Equipment | 11 | 11.6% |
| Indecency | 4 | 4.2% |
| Interference | 3 | 3.2% |
| Privacy | 1 | 1.1% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.