FCC Consumer Complaints – 27 November 2015
Introduction
On 27 November 2015, 539 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 339 complaints the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 201 complaints.
Key statistics
- Total complaints
- 539
- States & territories reporting
- 46
- Most common issue
- Telemarketing (including do not call and spoofing) (201)
- Most reported state/territory
- California (48)
Where the complaints came from
Reports recorded on 27 November 2015 show 539 complaints originating from 414 cities across 46 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 48 | 8.9% |
| Florida | 36 | 6.7% |
| New York | 35 | 6.5% |
| Pennsylvania | 30 | 5.6% |
| Maryland | 27 | 5.0% |
| Georgia | 25 | 4.6% |
| Texas | 25 | 4.6% |
| Michigan | 24 | 4.5% |
| Colorado | 22 | 4.1% |
| Illinois | 22 | 4.1% |
| Other states and territories | 245 | 45.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 40 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 370 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 370 | 68.6% |
| Internet | 86 | 16.0% |
| TV | 59 | 10.9% |
| Radio | 21 | 3.9% |
| Accessibility | 2 | 0.4% |
| Emergency | 1 | 0.2% |
Phone complaints
370 complaints were recorded in this category, representing 68.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 201 | 54.3% |
| Robocalls | 65 | 17.6% |
| Billing | 37 | 10.0% |
| Availability (including rural call completion) | 16 | 4.3% |
| Number Portability (keeping your number if you change providers) | 16 | 4.3% |
| Privacy | 11 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.9% |
| Equipment | 7 | 1.9% |
| Junk Faxes | 7 | 1.9% |
| Open Internet/Net Neutrality | 3 | 0.8% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
86 complaints were recorded in this category, representing 16.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 33.7% |
| Availability | 15 | 17.4% |
| Privacy | 14 | 16.3% |
| Speed | 12 | 14.0% |
| Open Internet/Net Neutrality | 8 | 9.3% |
| Equipment | 5 | 5.8% |
| Interference | 3 | 3.5% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Privacy.
TV complaints
59 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 35.6% |
| Loud Commercials | 12 | 20.3% |
| Indecency | 10 | 16.9% |
| Availability | 8 | 13.6% |
| Equipment | 5 | 8.5% |
| Interference | 2 | 3.4% |
| Privacy | 1 | 1.7% |
The remaining complaints in this category were spread across several issues, including Billing, Loud Commercials and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.