FCC Consumer Complaints – 5 December 2015
Introduction
A total of 517 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 5 December 2015, this represented a decline from the 1087 complaints recorded the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 517
- States & territories reporting
- 47
- Most common issue
- Telemarketing (including do not call and spoofing) (179)
- Most reported state/territory
- California (82)
Where the complaints came from
The 517 complaints recorded on 5 December 2015 were submitted from 398 cities across 47 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 82 | 15.9% |
| Florida | 52 | 10.1% |
| Pennsylvania | 32 | 6.2% |
| Texas | 29 | 5.6% |
| Virginia | 26 | 5.0% |
| Washington | 24 | 4.6% |
| New York | 21 | 4.1% |
| Illinois | 18 | 3.5% |
| Georgia | 16 | 3.1% |
| Tennessee | 15 | 2.9% |
| Other states and territories | 201 | 38.9% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 352 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 352 | 68.1% |
| Internet | 95 | 18.4% |
| TV | 56 | 10.8% |
| Radio | 12 | 2.3% |
| Emergency | 2 | 0.4% |
Phone complaints
352 complaints were recorded in this category, representing 68.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 179 | 50.9% |
| Robocalls | 103 | 29.3% |
| Billing | 25 | 7.1% |
| Availability (including rural call completion) | 11 | 3.1% |
| Equipment | 11 | 3.1% |
| Privacy | 11 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.4% |
| Number Portability (keeping your number if you change providers) | 5 | 1.4% |
| Interference (including signal jammers) | 2 | 0.6% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
95 complaints were recorded in this category, representing 18.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 33.7% |
| Availability | 19 | 20.0% |
| Open Internet/Net Neutrality | 15 | 15.8% |
| Speed | 11 | 11.6% |
| Equipment | 7 | 7.4% |
| Privacy | 6 | 6.3% |
| Interference | 5 | 5.3% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Open Internet/Net Neutrality.
TV complaints
56 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 44.6% |
| Availability | 10 | 17.9% |
| Loud Commercials | 9 | 16.1% |
| Indecency | 7 | 12.5% |
| Equipment | 4 | 7.1% |
| Privacy | 1 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.