FCC Consumer Complaints – 6 December 2015
Introduction
On 6 December 2015, the Federal Communications Commission recorded 308 consumer complaints relating to telecommunications services, this represented a decline from the 517 complaints recorded the day before. Reports were received from 40 states and territories, with California recording slightly more complaints than other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 308
- States & territories reporting
- 40
- Most common issue
- Billing (57)
- Most reported state/territory
- California (50)
Where the complaints came from
The 308 complaints recorded on 6 December 2015 originated from 242 cities across 40 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 50 | 16.2% |
| Florida | 32 | 10.4% |
| New York | 19 | 6.2% |
| Georgia | 15 | 4.9% |
| Arizona | 14 | 4.5% |
| Tennessee | 11 | 3.6% |
| Texas | 11 | 3.6% |
| Illinois | 10 | 3.2% |
| Ohio | 10 | 3.2% |
| Washington | 10 | 3.2% |
| Other states and territories | 124 | 40.3% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 168 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 168 | 54.5% |
| Internet | 82 | 26.6% |
| TV | 49 | 15.9% |
| Radio | 4 | 1.3% |
| Emergency | 3 | 1.0% |
| Accessibility | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
168 complaints were recorded in this category, representing 54.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 56 | 33.3% |
| Billing | 34 | 20.2% |
| Robocalls | 34 | 20.2% |
| Equipment | 11 | 6.5% |
| Availability (including rural call completion) | 9 | 5.4% |
| Cramming (unauthorized charges on your phone bill) | 8 | 4.8% |
| Privacy | 7 | 4.2% |
| Number Portability (keeping your number if you change providers) | 5 | 3.0% |
| Open Internet/Net Neutrality | 2 | 1.2% |
| Interference (including signal jammers) | 1 | 0.6% |
| Junk Faxes | 1 | 0.6% |
Complaints in this category covered a range of issues, including Telemarketing (including do not call and spoofing), Billing and Robocalls.
Internet complaints
82 complaints were recorded in this category, representing 26.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 16 | 19.5% |
| Availability | 14 | 17.1% |
| Speed | 14 | 17.1% |
| Billing | 13 | 15.9% |
| Privacy | 13 | 15.9% |
| Interference | 7 | 8.5% |
| Equipment | 5 | 6.1% |
Complaints in this category covered a range of issues, including Open Internet/Net Neutrality, Availability and Speed.
TV complaints
49 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 12 | 24.5% |
| Availability | 11 | 22.4% |
| Billing | 10 | 20.4% |
| Equipment | 8 | 16.3% |
| Indecency | 5 | 10.2% |
| Interference | 3 | 6.1% |
Complaints in this category covered a range of issues, including Loud Commercials, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.