FCC Consumer Complaints – 11 December 2015
Introduction
The Federal Communications Commission recorded 1009 consumer complaints on 11 December 2015 relating to telecommunications services, complaint volume fell from 1172 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 400 complaints.
Key statistics
- Total complaints
- 1009
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (400)
- Most reported state/territory
- California (132)
Where the complaints came from
The 1009 complaints recorded on 11 December 2015 originated from 694 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 132 | 13.1% |
| Florida | 82 | 8.1% |
| Texas | 81 | 8.0% |
| Pennsylvania | 50 | 5.0% |
| New York | 47 | 4.7% |
| Illinois | 39 | 3.9% |
| Colorado | 35 | 3.5% |
| Michigan | 35 | 3.5% |
| Tennessee | 31 | 3.1% |
| Arizona | 30 | 3.0% |
| Other states and territories | 444 | 44.0% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 754 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 754 | 74.7% |
| Internet | 150 | 14.9% |
| TV | 86 | 8.5% |
| Radio | 12 | 1.2% |
| Emergency | 5 | 0.5% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
754 complaints were recorded in this category, representing 74.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 400 | 53.1% |
| Robocalls | 170 | 22.5% |
| Billing | 84 | 11.1% |
| Equipment | 23 | 3.1% |
| Availability (including rural call completion) | 15 | 2.0% |
| Number Portability (keeping your number if you change providers) | 15 | 2.0% |
| Privacy | 15 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.6% |
| Junk Faxes | 12 | 1.6% |
| Interference (including signal jammers) | 6 | 0.8% |
| Open Internet/Net Neutrality | 2 | 0.3% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
150 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 26.7% |
| Open Internet/Net Neutrality | 38 | 25.3% |
| Privacy | 28 | 18.7% |
| Availability | 20 | 13.3% |
| Speed | 10 | 6.7% |
| Interference | 8 | 5.3% |
| Equipment | 6 | 4.0% |
The remaining complaints in this category were spread across several issues, including Billing, Open Internet/Net Neutrality and Privacy.
TV complaints
86 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 37.2% |
| Availability | 24 | 27.9% |
| Loud Commercials | 9 | 10.5% |
| Equipment | 7 | 8.1% |
| Indecency | 7 | 8.1% |
| Privacy | 4 | 4.7% |
| Interference | 2 | 2.3% |
| Open Internet/Net Neutrality | 1 | 1.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.