FCC Consumer Complaints – 12 December 2015
Introduction
On Saturday, 12 December 2015, 507 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1009 complaints the previous day. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 181 complaints.
Key statistics
- Total complaints
- 507
- States & territories reporting
- 48
- Most common issue
- Telemarketing (including do not call and spoofing) (181)
- Most reported state/territory
- California (72)
Where the complaints came from
A total of 507 complaints were recorded on 12 December 2015, with reports originating from 395 cities in 48 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 72 | 14.2% |
| Florida | 42 | 8.3% |
| Texas | 37 | 7.3% |
| Georgia | 30 | 5.9% |
| New York | 30 | 5.9% |
| Washington | 23 | 4.5% |
| Illinois | 18 | 3.6% |
| Pennsylvania | 18 | 3.6% |
| Virginia | 18 | 3.6% |
| Ohio | 16 | 3.2% |
| Other states and territories | 201 | 39.6% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 348 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 348 | 68.6% |
| Internet | 95 | 18.7% |
| TV | 57 | 11.2% |
| Radio | 5 | 1.0% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Phone complaints
348 complaints were recorded in this category, representing 68.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 181 | 52.0% |
| Robocalls | 85 | 24.4% |
| Billing | 34 | 9.8% |
| Equipment | 14 | 4.0% |
| Privacy | 8 | 2.3% |
| Number Portability (keeping your number if you change providers) | 7 | 2.0% |
| Interference (including signal jammers) | 6 | 1.7% |
| Availability (including rural call completion) | 5 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.1% |
| Open Internet/Net Neutrality | 3 | 0.9% |
| Junk Faxes | 1 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
95 complaints were recorded in this category, representing 18.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 22.1% |
| Speed | 20 | 21.1% |
| Open Internet/Net Neutrality | 15 | 15.8% |
| Availability | 13 | 13.7% |
| Privacy | 13 | 13.7% |
| Interference | 8 | 8.4% |
| Equipment | 5 | 5.3% |
A broad mix of issues was reported in this category, with Billing, Speed and Open Internet/Net Neutrality among the most common.
TV complaints
57 complaints were recorded in this category, representing 11.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 33.3% |
| Availability | 11 | 19.3% |
| Interference | 8 | 14.0% |
| Loud Commercials | 7 | 12.3% |
| Equipment | 6 | 10.5% |
| Privacy | 4 | 7.0% |
| Indecency | 2 | 3.5% |
A broad mix of issues was reported in this category, with Billing, Availability and Interference among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.