FCC Consumer Complaints – 13 December 2015
Introduction
On Sunday, 13 December 2015, 293 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 507 complaints recorded the day before. Complaints were reported across 43 states and territories, with California slightly ahead of the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 293
- States & territories reporting
- 43
- Most common issue
- Billing (59)
- Most reported state/territory
- California (32)
Where the complaints came from
Reports recorded on 13 December 2015 show 293 complaints originating from 243 cities across 43 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 32 | 10.9% |
| Texas | 24 | 8.2% |
| Florida | 23 | 7.8% |
| Illinois | 21 | 7.2% |
| Georgia | 17 | 5.8% |
| Pennsylvania | 16 | 5.5% |
| Michigan | 14 | 4.8% |
| New York | 14 | 4.8% |
| Virginia | 11 | 3.8% |
| Maryland | 10 | 3.4% |
| Other states and territories | 111 | 37.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 28 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 155 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 155 | 52.9% |
| Internet | 78 | 26.6% |
| TV | 53 | 18.1% |
| Radio | 5 | 1.7% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
155 complaints were recorded in this category, representing 52.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 58 | 37.4% |
| Robocalls | 39 | 25.2% |
| Billing | 26 | 16.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 5.2% |
| Equipment | 6 | 3.9% |
| Interference (including signal jammers) | 5 | 3.2% |
| Privacy | 5 | 3.2% |
| Availability (including rural call completion) | 4 | 2.6% |
| Number Portability (keeping your number if you change providers) | 3 | 1.9% |
| Junk Faxes | 1 | 0.6% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
78 complaints were recorded in this category, representing 26.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 20.5% |
| Speed | 15 | 19.2% |
| Availability | 14 | 17.9% |
| Open Internet/Net Neutrality | 11 | 14.1% |
| Equipment | 8 | 10.3% |
| Privacy | 8 | 10.3% |
| Interference | 6 | 7.7% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
TV complaints
53 complaints were recorded in this category, representing 18.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 30.2% |
| Availability | 13 | 24.5% |
| Indecency | 9 | 17.0% |
| Loud Commercials | 8 | 15.1% |
| Equipment | 4 | 7.5% |
| Interference | 3 | 5.7% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.