FCC Consumer Complaints – 14 December 2015
Introduction
The Federal Communications Commission recorded 869 consumer complaints on 14 December 2015 relating to telecommunications services, this represented an increase from the 293 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 869
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (310)
- Most reported state/territory
- California (99)
Where the complaints came from
The 869 complaints recorded on 14 December 2015 originated from 615 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 11.4% |
| Florida | 81 | 9.3% |
| Texas | 57 | 6.6% |
| New York | 48 | 5.5% |
| Pennsylvania | 46 | 5.3% |
| Illinois | 39 | 4.5% |
| Virginia | 34 | 3.9% |
| Tennessee | 29 | 3.3% |
| Michigan | 27 | 3.1% |
| Ohio | 27 | 3.1% |
| Other states and territories | 376 | 43.3% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 673 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 673 | 77.4% |
| Internet | 110 | 12.7% |
| TV | 72 | 8.3% |
| Radio | 12 | 1.4% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
673 complaints were recorded in this category, representing 77.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 310 | 46.1% |
| Robocalls | 167 | 24.8% |
| Billing | 82 | 12.2% |
| Availability (including rural call completion) | 22 | 3.3% |
| Privacy | 22 | 3.3% |
| Equipment | 20 | 3.0% |
| Number Portability (keeping your number if you change providers) | 15 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.6% |
| Junk Faxes | 11 | 1.6% |
| Interference (including signal jammers) | 7 | 1.0% |
| Open Internet/Net Neutrality | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
110 complaints were recorded in this category, representing 12.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 27.3% |
| Availability | 23 | 20.9% |
| Privacy | 21 | 19.1% |
| Open Internet/Net Neutrality | 12 | 10.9% |
| Equipment | 10 | 9.1% |
| Speed | 9 | 8.2% |
| Interference | 5 | 4.5% |
A broad mix of issues was reported in this category, with Billing, Availability and Privacy among the most common.
TV complaints
72 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 33.3% |
| Availability | 15 | 20.8% |
| Interference | 9 | 12.5% |
| Loud Commercials | 8 | 11.1% |
| Indecency | 7 | 9.7% |
| Equipment | 5 | 6.9% |
| Open Internet/Net Neutrality | 4 | 5.6% |
A broad mix of issues was reported in this category, with Billing, Availability and Interference among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.