FCC Consumer Complaints – 23 December 2015
Introduction
On 23 December 2015, the Federal Communications Commission recorded 854 consumer complaints relating to telecommunications services, complaint volume fell from 1098 complaints the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 334 complaints recorded.
Key statistics
- Total complaints
- 854
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (334)
- Most reported state/territory
- California (110)
Where the complaints came from
The 854 complaints recorded on 23 December 2015 were submitted from 580 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 12.9% |
| Florida | 76 | 8.9% |
| New York | 57 | 6.7% |
| Texas | 53 | 6.2% |
| Illinois | 46 | 5.4% |
| Georgia | 43 | 5.0% |
| Washington | 33 | 3.9% |
| Pennsylvania | 29 | 3.4% |
| Virginia | 27 | 3.2% |
| New Jersey | 26 | 3.0% |
| Other states and territories | 354 | 41.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 78 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 619 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 619 | 72.5% |
| Internet | 149 | 17.4% |
| TV | 72 | 8.4% |
| Radio | 12 | 1.4% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
619 complaints were recorded in this category, representing 72.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 334 | 54.0% |
| Robocalls | 135 | 21.8% |
| Billing | 55 | 8.9% |
| Number Portability (keeping your number if you change providers) | 22 | 3.6% |
| Availability (including rural call completion) | 21 | 3.4% |
| Equipment | 21 | 3.4% |
| Privacy | 12 | 1.9% |
| Junk Faxes | 5 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Interference (including signal jammers) | 4 | 0.6% |
| Open Internet/Net Neutrality | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
149 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 63 | 42.3% |
| Availability | 22 | 14.8% |
| Open Internet/Net Neutrality | 20 | 13.4% |
| Speed | 16 | 10.7% |
| Privacy | 14 | 9.4% |
| Equipment | 8 | 5.4% |
| Interference | 6 | 4.0% |
Billing was the most commonly reported issue in this category, while other issues occurred less frequently.
TV complaints
72 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 45.8% |
| Availability | 10 | 13.9% |
| Equipment | 7 | 9.7% |
| Indecency | 7 | 9.7% |
| Loud Commercials | 7 | 9.7% |
| Interference | 5 | 6.9% |
| Privacy | 2 | 2.8% |
| Open Internet/Net Neutrality | 1 | 1.4% |
Billing was the most commonly reported issue in this category, while other issues occurred less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.