FCC Consumer Complaints – 24 December 2015
Introduction
On Thursday, 24 December 2015, the Federal Communications Commission recorded 431 consumer complaints relating to telecommunications services, this represented a decline from the 854 complaints recorded the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 431
- States & territories reporting
- 47
- Most common issue
- Telemarketing (including do not call and spoofing) (113)
- Most reported state/territory
- California (62)
Where the complaints came from
The 431 complaints recorded on 24 December 2015 were submitted from 350 cities across 47 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 62 | 14.4% |
| Florida | 38 | 8.8% |
| New York | 23 | 5.3% |
| Texas | 23 | 5.3% |
| Georgia | 20 | 4.6% |
| Pennsylvania | 20 | 4.6% |
| Virginia | 17 | 3.9% |
| Washington | 17 | 3.9% |
| Illinois | 16 | 3.7% |
| New Jersey | 16 | 3.7% |
| Other states and territories | 179 | 41.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 52 different cities.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 285 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 285 | 66.1% |
| Internet | 88 | 20.4% |
| TV | 47 | 10.9% |
| Radio | 10 | 2.3% |
| Emergency | 1 | 0.2% |
Phone complaints
285 complaints were recorded in this category, representing 66.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 113 | 39.6% |
| Robocalls | 65 | 22.8% |
| Billing | 48 | 16.8% |
| Availability (including rural call completion) | 14 | 4.9% |
| Equipment | 12 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 11 | 3.9% |
| Number Portability (keeping your number if you change providers) | 10 | 3.5% |
| Privacy | 7 | 2.5% |
| Interference (including signal jammers) | 5 | 1.8% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
88 complaints were recorded in this category, representing 20.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 35.2% |
| Open Internet/Net Neutrality | 23 | 26.1% |
| Availability | 13 | 14.8% |
| Speed | 12 | 13.6% |
| Equipment | 4 | 4.5% |
| Privacy | 4 | 4.5% |
| Interference | 1 | 1.1% |
Billing and Open Internet/Net Neutrality accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
47 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 44.7% |
| Availability | 8 | 17.0% |
| Equipment | 6 | 12.8% |
| Loud Commercials | 6 | 12.8% |
| Indecency | 3 | 6.4% |
| Interference | 2 | 4.3% |
| Privacy | 1 | 2.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.