FCC Consumer Complaints – 25 December 2015
Introduction
On Friday, 25 December 2015, the Federal Communications Commission recorded 166 consumer complaints relating to telecommunications services, complaint volume fell from 431 complaints the day before. Complaints were reported across 38 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Billing, with 43 complaints.
Key statistics
- Total complaints
- 166
- States & territories reporting
- 38
- Most common issue
- Billing (43)
- Most reported state/territory
- California (19)
Where the complaints came from
Across 147 cities in 38 states and territories, a total of 166 complaints were recorded on 25 December 2015. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 19 | 11.4% |
| Florida | 18 | 10.8% |
| Texas | 12 | 7.2% |
| New York | 9 | 5.4% |
| Maryland | 7 | 4.2% |
| Washington | 7 | 4.2% |
| Colorado | 6 | 3.6% |
| Georgia | 6 | 3.6% |
| Alabama | 5 | 3.0% |
| New Jersey | 5 | 3.0% |
| Other states and territories | 71 | 42.8% |
Location highlight
California had the widest distribution of complaints, with reports originating from 19 different cities.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 62 complaints. This was followed by Internet, which accounted for 53 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 62 | 37.3% |
| Internet | 53 | 31.9% |
| TV | 47 | 28.3% |
| Accessibility | 2 | 1.2% |
| Radio | 2 | 1.2% |
Phone complaints
62 complaints were recorded in this category, representing 37.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 22.6% |
| Telemarketing (including do not call and spoofing) | 12 | 19.4% |
| Equipment | 7 | 11.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 9.7% |
| Number Portability (keeping your number if you change providers) | 6 | 9.7% |
| Robocalls | 5 | 8.1% |
| Privacy | 4 | 6.5% |
| Availability (including rural call completion) | 3 | 4.8% |
| Interference (including signal jammers) | 3 | 4.8% |
| Open Internet/Net Neutrality | 1 | 1.6% |
A broad mix of issues was reported in this category, with Billing, Telemarketing (including do not call and spoofing) and Equipment among the most common.
Internet complaints
53 complaints were recorded in this category, representing 31.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 35.8% |
| Availability | 14 | 26.4% |
| Open Internet/Net Neutrality | 7 | 13.2% |
| Speed | 5 | 9.4% |
| Interference | 4 | 7.5% |
| Privacy | 3 | 5.7% |
| Equipment | 1 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
47 complaints were recorded in this category, representing 28.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 15 | 31.9% |
| Billing | 10 | 21.3% |
| Availability | 7 | 14.9% |
| Loud Commercials | 7 | 14.9% |
| Interference | 3 | 6.4% |
| Privacy | 3 | 6.4% |
| Equipment | 1 | 2.1% |
| Open Internet/Net Neutrality | 1 | 2.1% |
A broad mix of issues was reported in this category, with Indecency, Billing and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.