FCC Consumer Complaints – 26 December 2015
Introduction
A total of 259 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 26 December 2015, this was higher than the 166 complaints recorded the day before. Reports were received from 39 states and territories, with California recording slightly more complaints than other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 259
- States & territories reporting
- 39
- Most common issue
- Billing (53)
- Most reported state/territory
- California (28)
Where the complaints came from
The 259 complaints recorded on 26 December 2015 were submitted from 207 cities across 39 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 28 | 10.8% |
| New York | 24 | 9.3% |
| Florida | 21 | 8.1% |
| Texas | 17 | 6.6% |
| Georgia | 16 | 6.2% |
| Pennsylvania | 14 | 5.4% |
| Illinois | 9 | 3.5% |
| Arizona | 8 | 3.1% |
| Colorado | 8 | 3.1% |
| Michigan | 8 | 3.1% |
| Other states and territories | 105 | 40.5% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 134 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 134 | 51.7% |
| Internet | 71 | 27.4% |
| TV | 46 | 17.8% |
| Radio | 5 | 1.9% |
| Accessibility | 2 | 0.8% |
| Emergency | 1 | 0.4% |
Phone complaints
134 complaints were recorded in this category, representing 51.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 41 | 30.6% |
| Robocalls | 23 | 17.2% |
| Billing | 21 | 15.7% |
| Equipment | 16 | 11.9% |
| Interference (including signal jammers) | 8 | 6.0% |
| Cramming (unauthorized charges on your phone bill) | 7 | 5.2% |
| Privacy | 7 | 5.2% |
| Number Portability (keeping your number if you change providers) | 4 | 3.0% |
| Availability (including rural call completion) | 2 | 1.5% |
| Slamming (change of your carrier without permission) | 2 | 1.5% |
| Junk Faxes | 1 | 0.7% |
| Open Internet/Net Neutrality | 1 | 0.7% |
The remaining complaints in this category were spread across several issues, including Telemarketing (including do not call and spoofing), Robocalls and Billing.
Internet complaints
71 complaints were recorded in this category, representing 27.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 26.8% |
| Open Internet/Net Neutrality | 19 | 26.8% |
| Speed | 12 | 16.9% |
| Interference | 9 | 12.7% |
| Availability | 6 | 8.5% |
| Privacy | 5 | 7.0% |
| Equipment | 1 | 1.4% |
The remaining complaints in this category were spread across several issues, including Billing, Open Internet/Net Neutrality and Speed.
TV complaints
46 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 28.3% |
| Availability | 12 | 26.1% |
| Indecency | 9 | 19.6% |
| Loud Commercials | 6 | 13.0% |
| Equipment | 3 | 6.5% |
| Interference | 3 | 6.5% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.