FCC Consumer Complaints – 27 December 2015
Introduction
A total of 275 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 27 December 2015, this represented an increase from the 259 complaints recorded the day before. Complaints were reported across 41 states and territories, with California slightly ahead of the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 275
- States & territories reporting
- 41
- Most common issue
- Billing (63)
- Most reported state/territory
- California (34)
Where the complaints came from
A total of 275 complaints were recorded on 27 December 2015, with reports originating from 226 cities in 41 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 34 | 12.4% |
| Florida | 22 | 8.0% |
| Georgia | 22 | 8.0% |
| New York | 20 | 7.3% |
| Tennessee | 17 | 6.2% |
| Pennsylvania | 16 | 5.8% |
| Texas | 15 | 5.5% |
| Virginia | 9 | 3.3% |
| Louisiana | 8 | 2.9% |
| Kentucky | 7 | 2.5% |
| Other states and territories | 105 | 38.2% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 113 reports. This was followed by Internet, which accounted for 94 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 113 | 41.1% |
| Internet | 94 | 34.2% |
| TV | 63 | 22.9% |
| Radio | 3 | 1.1% |
| Accessibility | 2 | 0.7% |
Phone complaints
113 complaints were recorded in this category, representing 41.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 33 | 29.2% |
| Billing | 26 | 23.0% |
| Robocalls | 14 | 12.4% |
| Equipment | 12 | 10.6% |
| Cramming (unauthorized charges on your phone bill) | 9 | 8.0% |
| Privacy | 9 | 8.0% |
| Availability (including rural call completion) | 5 | 4.4% |
| Number Portability (keeping your number if you change providers) | 3 | 2.7% |
| Interference (including signal jammers) | 2 | 1.8% |
Complaints in this category covered a range of issues, including Telemarketing (including do not call and spoofing), Billing and Robocalls.
Internet complaints
94 complaints were recorded in this category, representing 34.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 27.7% |
| Open Internet/Net Neutrality | 19 | 20.2% |
| Speed | 17 | 18.1% |
| Availability | 16 | 17.0% |
| Interference | 6 | 6.4% |
| Equipment | 5 | 5.3% |
| Privacy | 5 | 5.3% |
Complaints in this category covered a range of issues, including Billing, Open Internet/Net Neutrality and Speed.
TV complaints
63 complaints were recorded in this category, representing 22.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 23 | 36.5% |
| Availability | 12 | 19.0% |
| Billing | 11 | 17.5% |
| Indecency | 9 | 14.3% |
| Equipment | 4 | 6.3% |
| Interference | 4 | 6.3% |
Complaints in this category covered a range of issues, including Loud Commercials, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.