FCC Consumer Complaints – 28 December 2015
Introduction
The Federal Communications Commission recorded 806 consumer complaints on Monday, 28 December 2015 relating to telecommunications services, this represented an increase from the 275 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 806
- States & territories reporting
- 49
- Most common issue
- Billing (194)
- Most reported state/territory
- California (85)
Where the complaints came from
The 806 complaints recorded on 28 December 2015 were submitted from 583 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 85 | 10.5% |
| Florida | 69 | 8.6% |
| Texas | 69 | 8.6% |
| Georgia | 40 | 5.0% |
| New York | 38 | 4.7% |
| Michigan | 34 | 4.2% |
| New Jersey | 32 | 4.0% |
| Illinois | 31 | 3.8% |
| Virginia | 31 | 3.8% |
| Pennsylvania | 23 | 2.9% |
| Other states and territories | 353 | 43.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 482 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 482 | 59.8% |
| Internet | 196 | 24.3% |
| TV | 108 | 13.4% |
| Radio | 14 | 1.7% |
| Accessibility | 3 | 0.4% |
| Emergency | 3 | 0.4% |
Phone complaints
482 complaints were recorded in this category, representing 59.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 192 | 39.8% |
| Robocalls | 93 | 19.3% |
| Billing | 77 | 16.0% |
| Number Portability (keeping your number if you change providers) | 29 | 6.0% |
| Equipment | 27 | 5.6% |
| Cramming (unauthorized charges on your phone bill) | 17 | 3.5% |
| Privacy | 15 | 3.1% |
| Availability (including rural call completion) | 13 | 2.7% |
| Interference (including signal jammers) | 7 | 1.5% |
| Junk Faxes | 6 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.6% |
| Open Internet/Net Neutrality | 2 | 0.4% |
Complaints in this category covered a range of issues, including Telemarketing (including do not call and spoofing), Robocalls and Billing.
Internet complaints
196 complaints were recorded in this category, representing 24.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 28.6% |
| Availability | 41 | 20.9% |
| Open Internet/Net Neutrality | 37 | 18.9% |
| Speed | 25 | 12.8% |
| Privacy | 17 | 8.7% |
| Interference | 13 | 6.6% |
| Equipment | 7 | 3.6% |
Complaints in this category covered a range of issues, including Billing, Availability and Open Internet/Net Neutrality.
TV complaints
108 complaints were recorded in this category, representing 13.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 56.5% |
| Loud Commercials | 12 | 11.1% |
| Availability | 10 | 9.3% |
| Equipment | 9 | 8.3% |
| Indecency | 9 | 8.3% |
| Interference | 6 | 5.6% |
| Open Internet/Net Neutrality | 1 | 0.9% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.