FCC Consumer Complaints – 29 December 2015
Introduction
The Federal Communications Commission recorded 1032 consumer complaints on Tuesday, 29 December 2015 relating to telecommunications services, this represented an increase from the 806 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1032
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (256)
- Most reported state/territory
- California (137)
Where the complaints came from
The 1032 complaints recorded on 29 December 2015 originated from 687 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 137 | 13.3% |
| Florida | 98 | 9.5% |
| Georgia | 59 | 5.7% |
| New York | 56 | 5.4% |
| Texas | 55 | 5.3% |
| Illinois | 45 | 4.4% |
| Tennessee | 40 | 3.9% |
| Virginia | 36 | 3.5% |
| Ohio | 34 | 3.3% |
| Pennsylvania | 34 | 3.3% |
| Other states and territories | 434 | 42.1% |
Location highlight
Complaints in California were reported across 82 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 659 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 659 | 63.9% |
| Internet | 248 | 24.0% |
| TV | 108 | 10.5% |
| Radio | 15 | 1.5% |
| Accessibility | 2 | 0.2% |
Phone complaints
659 complaints were recorded in this category, representing 63.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 256 | 38.8% |
| Robocalls | 122 | 18.5% |
| Billing | 91 | 13.8% |
| Cramming (unauthorized charges on your phone bill) | 52 | 7.9% |
| Privacy | 31 | 4.7% |
| Availability (including rural call completion) | 29 | 4.4% |
| Equipment | 28 | 4.2% |
| Number Portability (keeping your number if you change providers) | 25 | 3.8% |
| Junk Faxes | 10 | 1.5% |
| Interference (including signal jammers) | 7 | 1.1% |
| Open Internet/Net Neutrality | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
A broad mix of issues was reported in this category, with Telemarketing (including do not call and spoofing), Robocalls and Billing among the most common.
Internet complaints
248 complaints were recorded in this category, representing 24.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 106 | 42.7% |
| Availability | 47 | 19.0% |
| Open Internet/Net Neutrality | 34 | 13.7% |
| Speed | 32 | 12.9% |
| Interference | 11 | 4.4% |
| Equipment | 9 | 3.6% |
| Privacy | 9 | 3.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
108 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 46.3% |
| Availability | 19 | 17.6% |
| Equipment | 11 | 10.2% |
| Loud Commercials | 10 | 9.3% |
| Indecency | 9 | 8.3% |
| Interference | 7 | 6.5% |
| Privacy | 2 | 1.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.