FCC Consumer Complaints – 2 January 2016
Introduction
The Federal Communications Commission recorded 300 consumer complaints on 2 January 2016 relating to telecommunications services, this represented a decline from the 395 complaints recorded the day before. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 300
- States & territories reporting
- 44
- Most common issue
- Billing (66)
- Most reported state/territory
- California (41)
Where the complaints came from
A total of 300 complaints were recorded on 2 January 2016, with reports originating from 250 cities in 44 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 41 | 13.7% |
| Florida | 25 | 8.3% |
| Pennsylvania | 19 | 6.3% |
| New York | 18 | 6.0% |
| Texas | 17 | 5.7% |
| Georgia | 15 | 5.0% |
| Virginia | 13 | 4.3% |
| Colorado | 12 | 4.0% |
| Illinois | 11 | 3.7% |
| New Jersey | 9 | 3.0% |
| Other states and territories | 120 | 40.0% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 149 complaints. This was followed by Internet, which accounted for 73 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 149 | 49.7% |
| Internet | 73 | 24.3% |
| TV | 70 | 23.3% |
| Radio | 5 | 1.7% |
| Emergency | 2 | 0.7% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
149 complaints were recorded in this category, representing 49.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 61 | 40.9% |
| Billing | 27 | 18.1% |
| Robocalls | 24 | 16.1% |
| Equipment | 12 | 8.1% |
| Availability (including rural call completion) | 7 | 4.7% |
| Privacy | 5 | 3.4% |
| Number Portability (keeping your number if you change providers) | 4 | 2.7% |
| Junk Faxes | 3 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.3% |
| Interference (including signal jammers) | 2 | 1.3% |
| Open Internet/Net Neutrality | 2 | 1.3% |
Telemarketing (including do not call and spoofing) represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
Internet complaints
73 complaints were recorded in this category, representing 24.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 34.2% |
| Speed | 15 | 20.5% |
| Open Internet/Net Neutrality | 13 | 17.8% |
| Availability | 10 | 13.7% |
| Privacy | 5 | 6.8% |
| Equipment | 3 | 4.1% |
| Interference | 2 | 2.7% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Open Internet/Net Neutrality.
TV complaints
70 complaints were recorded in this category, representing 23.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 22 | 31.4% |
| Loud Commercials | 16 | 22.9% |
| Billing | 13 | 18.6% |
| Availability | 12 | 17.1% |
| Equipment | 4 | 5.7% |
| Interference | 2 | 2.9% |
| Privacy | 1 | 1.4% |
The remaining complaints in this category were spread across several issues, including Indecency, Loud Commercials and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.