FCC Consumer Complaints – 3 January 2016
Introduction
On 3 January 2016, the Federal Communications Commission recorded 313 consumer complaints relating to telecommunications services, complaint volume increased from 300 complaints the previous day. Complaints were reported across 44 states and territories, with no single location clearly ahead of the others. Billing was the most frequently reported issue, with 91 complaints recorded.
Key statistics
- Total complaints
- 313
- States & territories reporting
- 44
- Most common issue
- Billing (91)
Where the complaints came from
The 313 complaints recorded on 3 January 2016 were submitted from 258 cities across 44 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 33 | 10.5% |
| Florida | 33 | 10.5% |
| Texas | 21 | 6.7% |
| New York | 20 | 6.4% |
| Georgia | 19 | 6.1% |
| Tennessee | 15 | 4.8% |
| Ohio | 12 | 3.8% |
| Illinois | 11 | 3.5% |
| Arizona | 10 | 3.2% |
| Pennsylvania | 10 | 3.2% |
| Other states and territories | 129 | 41.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 126 complaints. This was followed by Internet, which accounted for 99 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 126 | 40.3% |
| Internet | 99 | 31.6% |
| TV | 71 | 22.7% |
| Radio | 14 | 4.5% |
| Emergency | 2 | 0.6% |
| Accessibility | 1 | 0.3% |
Phone complaints
126 complaints were recorded in this category, representing 40.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 35 | 27.8% |
| Billing | 33 | 26.2% |
| Robocalls | 30 | 23.8% |
| Availability (including rural call completion) | 8 | 6.3% |
| Equipment | 7 | 5.6% |
| Cramming (unauthorized charges on your phone bill) | 5 | 4.0% |
| Number Portability (keeping your number if you change providers) | 4 | 3.2% |
| Privacy | 3 | 2.4% |
| Slamming (change of your carrier without permission) | 1 | 0.8% |
Complaints in this category covered a range of issues, including Telemarketing (including do not call and spoofing), Billing and Robocalls.
Internet complaints
99 complaints were recorded in this category, representing 31.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 32.3% |
| Speed | 17 | 17.2% |
| Open Internet/Net Neutrality | 14 | 14.1% |
| Availability | 13 | 13.1% |
| Interference | 9 | 9.1% |
| Equipment | 8 | 8.1% |
| Privacy | 6 | 6.1% |
Complaints in this category covered a range of issues, including Billing, Speed and Open Internet/Net Neutrality.
TV complaints
71 complaints were recorded in this category, representing 22.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 35.2% |
| Availability | 16 | 22.5% |
| Loud Commercials | 13 | 18.3% |
| Equipment | 8 | 11.3% |
| Indecency | 4 | 5.6% |
| Interference | 2 | 2.8% |
| Privacy | 2 | 2.8% |
| Open Internet/Net Neutrality | 1 | 1.4% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.