FCC Consumer Complaints – 10 January 2016
Introduction
On 10 January 2016, the Federal Communications Commission recorded 327 consumer complaints relating to telecommunications services, this was lower than the 522 complaints recorded the day before. The complaints came from 40 states and territories, with California reporting a modestly higher count than the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 327
- States & territories reporting
- 40
- Most common issue
- Billing (75)
- Most reported state/territory
- California (42)
Where the complaints came from
Reports recorded on 10 January 2016 show 327 complaints originating from 259 cities across 40 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 12.8% |
| Florida | 37 | 11.3% |
| Texas | 22 | 6.7% |
| New York | 21 | 6.4% |
| Georgia | 14 | 4.3% |
| New Jersey | 13 | 4.0% |
| Ohio | 13 | 4.0% |
| Pennsylvania | 13 | 4.0% |
| Illinois | 11 | 3.4% |
| Washington | 11 | 3.4% |
| Other states and territories | 130 | 39.8% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 171 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 171 | 52.3% |
| Internet | 82 | 25.1% |
| TV | 64 | 19.6% |
| Radio | 9 | 2.8% |
| Accessibility | 1 | 0.3% |
Phone complaints
171 complaints were recorded in this category, representing 52.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 71 | 41.5% |
| Robocalls | 34 | 19.9% |
| Billing | 27 | 15.8% |
| Privacy | 12 | 7.0% |
| Availability (including rural call completion) | 9 | 5.3% |
| Equipment | 6 | 3.5% |
| Number Portability (keeping your number if you change providers) | 4 | 2.3% |
| Interference (including signal jammers) | 3 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.2% |
| Junk Faxes | 2 | 1.2% |
| Open Internet/Net Neutrality | 1 | 0.6% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
82 complaints were recorded in this category, representing 25.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 32.9% |
| Speed | 18 | 22.0% |
| Availability | 10 | 12.2% |
| Open Internet/Net Neutrality | 10 | 12.2% |
| Equipment | 6 | 7.3% |
| Interference | 6 | 7.3% |
| Privacy | 5 | 6.1% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
TV complaints
64 complaints were recorded in this category, representing 19.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 31.3% |
| Availability | 16 | 25.0% |
| Loud Commercials | 11 | 17.2% |
| Indecency | 8 | 12.5% |
| Equipment | 5 | 7.8% |
| Interference | 3 | 4.7% |
| Privacy | 1 | 1.6% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.