FCC Consumer Complaints – 6 February 2016
Introduction
On 6 February 2016, 516 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1082 complaints recorded the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 516
- States & territories reporting
- 47
- Most common issue
- Telemarketing (including do not call and spoofing) (140)
- Most reported state/territory
- California (59)
Where the complaints came from
A total of 516 complaints were recorded on 6 February 2016, with reports originating from 407 cities in 47 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 59 | 11.4% |
| Florida | 51 | 9.9% |
| New York | 38 | 7.4% |
| Texas | 29 | 5.6% |
| Pennsylvania | 28 | 5.4% |
| Ohio | 25 | 4.8% |
| Illinois | 23 | 4.5% |
| Georgia | 20 | 3.9% |
| Maryland | 18 | 3.5% |
| North Carolina | 17 | 3.3% |
| Other states and territories | 208 | 40.3% |
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. The largest number of complaints fell within Phone, which accounted for 317 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 317 | 61.4% |
| Internet | 104 | 20.2% |
| TV | 83 | 16.1% |
| Radio | 12 | 2.3% |
Phone complaints
317 complaints were recorded in this category, representing 61.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 140 | 44.2% |
| Robocalls | 97 | 30.6% |
| Billing | 32 | 10.1% |
| Number Portability (keeping your number if you change providers) | 15 | 4.7% |
| Privacy | 8 | 2.5% |
| Availability (including rural call completion) | 7 | 2.2% |
| Interference (including signal jammers) | 5 | 1.6% |
| Equipment | 4 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.9% |
| Junk Faxes | 3 | 0.9% |
| Open Internet/Net Neutrality | 2 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
104 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 35.6% |
| Availability | 15 | 14.4% |
| Open Internet/Net Neutrality | 14 | 13.5% |
| Privacy | 11 | 10.6% |
| Interference | 10 | 9.6% |
| Speed | 10 | 9.6% |
| Equipment | 7 | 6.7% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Open Internet/Net Neutrality.
TV complaints
83 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 43.4% |
| Availability | 15 | 18.1% |
| Loud Commercials | 15 | 18.1% |
| Equipment | 7 | 8.4% |
| Indecency | 5 | 6.0% |
| Interference | 3 | 3.6% |
| Privacy | 2 | 2.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.