FCC Consumer Complaints – 12 February 2016
Introduction
The Federal Communications Commission recorded 1652 consumer complaints on 12 February 2016 relating to telecommunications services, complaint volume increased from 1123 complaints the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints relating to Open Internet/Net Neutrality were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1652
- States & territories reporting
- 51
- Most common issue
- Open Internet/Net Neutrality (527)
- Most reported state/territory
- California (229)
Where the complaints came from
On 12 February 2016, the 1652 complaints recorded by the Federal Communications Commission were reported from 992 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 229 | 13.9% |
| Texas | 128 | 7.7% |
| Florida | 91 | 5.5% |
| New York | 86 | 5.2% |
| Pennsylvania | 78 | 4.7% |
| Washington | 77 | 4.7% |
| Illinois | 66 | 4.0% |
| Ohio | 61 | 3.7% |
| Georgia | 60 | 3.6% |
| Michigan | 57 | 3.5% |
| Other states and territories | 718 | 43.5% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 873 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 873 | 52.8% |
| Internet | 665 | 40.3% |
| TV | 96 | 5.8% |
| Radio | 16 | 1.0% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
873 complaints were recorded in this category, representing 52.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 472 | 54.1% |
| Robocalls | 231 | 26.5% |
| Billing | 61 | 7.0% |
| Privacy | 29 | 3.3% |
| Number Portability (keeping your number if you change providers) | 21 | 2.4% |
| Equipment | 18 | 2.1% |
| Junk Faxes | 15 | 1.7% |
| Availability (including rural call completion) | 12 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.9% |
| Interference (including signal jammers) | 3 | 0.3% |
| Open Internet/Net Neutrality | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
665 complaints were recorded in this category, representing 40.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 526 | 79.1% |
| Billing | 55 | 8.3% |
| Availability | 31 | 4.7% |
| Speed | 18 | 2.7% |
| Equipment | 12 | 1.8% |
| Privacy | 12 | 1.8% |
| Interference | 11 | 1.7% |
Open Internet/Net Neutrality and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
96 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 43.8% |
| Equipment | 18 | 18.8% |
| Availability | 14 | 14.6% |
| Loud Commercials | 14 | 14.6% |
| Indecency | 6 | 6.3% |
| Interference | 2 | 2.1% |
Billing and Equipment were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.