FCC Consumer Complaints – 28 February 2016
Introduction
The Federal Communications Commission recorded 483 consumer complaints on 28 February 2016 relating to telecommunications services, this represented a decline from the 764 complaints recorded the day before. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Open Internet/Net Neutrality was the most frequently reported issue, with 183 complaints recorded.
Key statistics
- Total complaints
- 483
- States & territories reporting
- 48
- Most common issue
- Open Internet/Net Neutrality (183)
- Most reported state/territory
- California (58)
Where the complaints came from
The 483 complaints recorded on 28 February 2016 were submitted from 381 cities across 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 12.0% |
| New York | 33 | 6.8% |
| Florida | 31 | 6.4% |
| Texas | 27 | 5.6% |
| Virginia | 20 | 4.1% |
| Washington | 20 | 4.1% |
| Georgia | 18 | 3.7% |
| Illinois | 17 | 3.5% |
| Colorado | 15 | 3.1% |
| New Jersey | 15 | 3.1% |
| Other states and territories | 229 | 47.4% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Internet, which accounted for 262 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Internet | 262 | 54.2% |
| Phone | 165 | 34.2% |
| TV | 45 | 9.3% |
| Radio | 9 | 1.9% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Internet complaints
262 complaints were recorded in this category, representing 54.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 183 | 69.8% |
| Billing | 28 | 10.7% |
| Availability | 17 | 6.5% |
| Interference | 10 | 3.8% |
| Speed | 10 | 3.8% |
| Privacy | 9 | 3.4% |
| Equipment | 5 | 1.9% |
Open Internet/Net Neutrality and Billing were the main issues reported in this category, while other issues were less common.
Phone complaints
165 complaints were recorded in this category, representing 34.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 58 | 35.2% |
| Robocalls | 49 | 29.7% |
| Billing | 27 | 16.4% |
| Privacy | 9 | 5.5% |
| Equipment | 8 | 4.8% |
| Availability (including rural call completion) | 4 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.4% |
| Number Portability (keeping your number if you change providers) | 4 | 2.4% |
| Interference (including signal jammers) | 2 | 1.2% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
45 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 35.6% |
| Billing | 14 | 31.1% |
| Loud Commercials | 6 | 13.3% |
| Indecency | 4 | 8.9% |
| Equipment | 3 | 6.7% |
| Interference | 1 | 2.2% |
| Privacy | 1 | 2.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.