FCC Consumer Complaints – 10 April 2016
Introduction
The Federal Communications Commission recorded 311 consumer complaints on Sunday, 10 April 2016 relating to telecommunications services, this was lower than the 499 complaints recorded the day before. The complaints came from 41 states and territories, with California reporting a modestly higher count than the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 311
- States & territories reporting
- 41
- Most common issue
- Billing (69)
- Most reported state/territory
- California (54)
Where the complaints came from
Reports recorded on 10 April 2016 show 311 complaints originating from 241 cities across 41 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 54 | 17.4% |
| Florida | 29 | 9.3% |
| Maryland | 26 | 8.4% |
| Texas | 26 | 8.4% |
| Arizona | 17 | 5.5% |
| New York | 16 | 5.1% |
| Ohio | 15 | 4.8% |
| Georgia | 14 | 4.5% |
| Pennsylvania | 11 | 3.5% |
| New Jersey | 10 | 3.2% |
| Other states and territories | 93 | 29.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 43 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 143 complaints. This was followed by Internet, which accounted for 91 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 143 | 46.0% |
| Internet | 91 | 29.3% |
| TV | 46 | 14.8% |
| Radio | 26 | 8.4% |
| Emergency | 4 | 1.3% |
| Accessibility | 1 | 0.3% |
Phone complaints
143 complaints were recorded in this category, representing 46.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 58 | 40.6% |
| Billing | 27 | 18.9% |
| Robocalls | 20 | 14.0% |
| Equipment | 11 | 7.7% |
| Privacy | 10 | 7.0% |
| Availability (including rural call completion) | 5 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.8% |
| Junk Faxes | 4 | 2.8% |
| Number Portability (keeping your number if you change providers) | 2 | 1.4% |
| Interference (including signal jammers) | 1 | 0.7% |
| Open Internet/Net Neutrality | 1 | 0.7% |
Telemarketing (including do not call and spoofing) represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
Internet complaints
91 complaints were recorded in this category, representing 29.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 33.0% |
| Availability | 18 | 19.8% |
| Speed | 13 | 14.3% |
| Open Internet/Net Neutrality | 11 | 12.1% |
| Privacy | 8 | 8.8% |
| Equipment | 6 | 6.6% |
| Interference | 5 | 5.5% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
46 complaints were recorded in this category, representing 14.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 39.1% |
| Billing | 12 | 26.1% |
| Loud Commercials | 7 | 15.2% |
| Equipment | 5 | 10.9% |
| Indecency | 2 | 4.3% |
| Interference | 2 | 4.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.