FCC Consumer Complaints – 11 April 2016
Introduction
The Federal Communications Commission recorded 1090 consumer complaints on 11 April 2016 relating to telecommunications services, this was higher than the 311 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1090
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (326)
- Most reported state/territory
- California (151)
Where the complaints came from
Reports recorded on 11 April 2016 show 1090 complaints originating from 709 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 151 | 13.9% |
| Florida | 100 | 9.2% |
| Texas | 98 | 9.0% |
| New York | 54 | 5.0% |
| Maryland | 51 | 4.7% |
| Pennsylvania | 47 | 4.3% |
| Georgia | 46 | 4.2% |
| Illinois | 39 | 3.6% |
| Ohio | 37 | 3.4% |
| Virginia | 33 | 3.0% |
| Other states and territories | 434 | 39.8% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 762 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 762 | 69.9% |
| Internet | 171 | 15.7% |
| TV | 114 | 10.5% |
| Radio | 39 | 3.6% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
762 complaints were recorded in this category, representing 69.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 326 | 42.8% |
| Robocalls | 187 | 24.5% |
| Billing | 81 | 10.6% |
| Availability (including rural call completion) | 41 | 5.4% |
| Equipment | 29 | 3.8% |
| Junk Faxes | 26 | 3.4% |
| Number Portability (keeping your number if you change providers) | 26 | 3.4% |
| Privacy | 24 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.3% |
| Interference (including signal jammers) | 8 | 1.0% |
| Open Internet/Net Neutrality | 4 | 0.5% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
171 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 69 | 40.4% |
| Billing | 44 | 25.7% |
| Open Internet/Net Neutrality | 19 | 11.1% |
| Speed | 12 | 7.0% |
| Interference | 11 | 6.4% |
| Equipment | 8 | 4.7% |
| Privacy | 8 | 4.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
114 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 36.0% |
| Availability | 36 | 31.6% |
| Equipment | 12 | 10.5% |
| Loud Commercials | 10 | 8.8% |
| Interference | 7 | 6.1% |
| Indecency | 5 | 4.4% |
| Privacy | 2 | 1.8% |
| Open Internet/Net Neutrality | 1 | 0.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
39 complaints were recorded in this category, representing 3.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 30 | 76.9% |
| Indecency | 5 | 12.8% |
| Commercials/Promotions | 2 | 5.1% |
| Billing | 1 | 2.6% |
| Pirate Radio | 1 | 2.6% |
Interference and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.