FCC Consumer Complaints – 3 July 2016
Introduction
On 3 July 2016, the Federal Communications Commission recorded 245 consumer complaints relating to telecommunications services, this represented a decline from the 436 complaints recorded the day before. The complaints came from 38 states and territories, with California reporting a modestly higher count than the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 245
- States & territories reporting
- 38
- Most common issue
- Billing (42)
- Most reported state/territory
- California (34)
Where the complaints came from
A total of 245 complaints were recorded on 3 July 2016, with reports originating from 190 cities in 38 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 34 | 13.9% |
| Maryland | 28 | 11.4% |
| Florida | 20 | 8.2% |
| Georgia | 17 | 6.9% |
| Ohio | 15 | 6.1% |
| Texas | 12 | 4.9% |
| North Carolina | 11 | 4.5% |
| Illinois | 8 | 3.3% |
| Massachusetts | 8 | 3.3% |
| Pennsylvania | 7 | 2.9% |
| Other states and territories | 85 | 34.7% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 89 reports. This was followed by Internet, which accounted for 78 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 89 | 36.3% |
| Internet | 78 | 31.8% |
| TV | 45 | 18.4% |
| Radio | 30 | 12.2% |
| Emergency | 2 | 0.8% |
| Accessibility | 1 | 0.4% |
Phone complaints
89 complaints were recorded in this category, representing 36.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 29 | 32.6% |
| Robocalls | 17 | 19.1% |
| Billing | 14 | 15.7% |
| Equipment | 9 | 10.1% |
| Availability (including rural call completion) | 7 | 7.9% |
| Privacy | 7 | 7.9% |
| Interference (including signal jammers) | 4 | 4.5% |
| Number Portability (keeping your number if you change providers) | 2 | 2.2% |
A broad mix of issues was reported in this category, with Telemarketing (including do not call and spoofing), Robocalls and Billing among the most common.
Internet complaints
78 complaints were recorded in this category, representing 31.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 21 | 26.9% |
| Speed | 21 | 26.9% |
| Billing | 13 | 16.7% |
| Open Internet/Net Neutrality | 7 | 9.0% |
| Privacy | 7 | 9.0% |
| Equipment | 5 | 6.4% |
| Interference | 4 | 5.1% |
A broad mix of issues was reported in this category, with Availability, Speed and Billing among the most common.
TV complaints
45 complaints were recorded in this category, representing 18.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 33.3% |
| Availability | 9 | 20.0% |
| Loud Commercials | 9 | 20.0% |
| Interference | 6 | 13.3% |
| Equipment | 4 | 8.9% |
| Indecency | 2 | 4.4% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
Radio complaints
30 complaints were recorded in this category, representing 12.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 25 | 83.3% |
| Equipment | 2 | 6.7% |
| Indecency | 2 | 6.7% |
| Pirate Radio | 1 | 3.3% |
Interference and Equipment accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.