FCC Consumer Complaints – 8 July 2016
Introduction
On 8 July 2016, the Federal Communications Commission recorded 1204 consumer complaints relating to telecommunications services, complaint volume fell from 1363 complaints the previous day. Complaints were reported across 53 states and territories, with Illinois slightly ahead of the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1204
- States & territories reporting
- 53
- Most common issue
- Telemarketing (including do not call and spoofing) (310)
- Most reported state/territory
- Illinois (176)
Where the complaints came from
Across 777 cities in 53 states and territories, a total of 1204 complaints were recorded on 8 July 2016. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Illinois | 176 | 14.6% |
| California | 137 | 11.4% |
| Texas | 85 | 7.1% |
| Florida | 76 | 6.3% |
| New York | 52 | 4.3% |
| Georgia | 47 | 3.9% |
| Pennsylvania | 46 | 3.8% |
| Maryland | 39 | 3.2% |
| Ohio | 32 | 2.7% |
| Michigan | 31 | 2.6% |
| Other states and territories | 482 | 40.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 724 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 724 | 60.1% |
| Internet | 353 | 29.3% |
| TV | 96 | 8.0% |
| Radio | 29 | 2.4% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
724 complaints were recorded in this category, representing 60.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 310 | 42.8% |
| Robocalls | 205 | 28.3% |
| Billing | 83 | 11.5% |
| Equipment | 32 | 4.4% |
| Availability (including rural call completion) | 27 | 3.7% |
| Privacy | 22 | 3.0% |
| Junk Faxes | 17 | 2.3% |
| Number Portability (keeping your number if you change providers) | 14 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.0% |
| Interference (including signal jammers) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Open Internet/Net Neutrality | 1 | 0.1% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
353 complaints were recorded in this category, representing 29.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 162 | 45.9% |
| Billing | 67 | 19.0% |
| Availability | 55 | 15.6% |
| Interference | 21 | 5.9% |
| Privacy | 20 | 5.7% |
| Speed | 16 | 4.5% |
| Equipment | 12 | 3.4% |
The largest share of complaints in this category related to Open Internet/Net Neutrality and Billing, with fewer reports falling into other issue types.
TV complaints
96 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 37.5% |
| Availability | 23 | 24.0% |
| Equipment | 17 | 17.7% |
| Indecency | 7 | 7.3% |
| Loud Commercials | 6 | 6.3% |
| Interference | 5 | 5.2% |
| Open Internet/Net Neutrality | 1 | 1.0% |
| Privacy | 1 | 1.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.