FCC Consumer Complaints – 9 July 2016
Introduction
On 9 July 2016, the Federal Communications Commission recorded 480 consumer complaints relating to telecommunications services, complaint volume fell from 1204 complaints the day before. The complaints came from 42 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 480
- States & territories reporting
- 42
- Most common issue
- Telemarketing (including do not call and spoofing) (109)
- Most reported state/territory
- California (64)
Where the complaints came from
The 480 complaints recorded on 9 July 2016 were submitted from 375 cities across 42 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 64 | 13.3% |
| Florida | 43 | 9.0% |
| Illinois | 40 | 8.3% |
| New York | 29 | 6.0% |
| Texas | 29 | 6.0% |
| Pennsylvania | 25 | 5.2% |
| Georgia | 19 | 4.0% |
| New Jersey | 18 | 3.8% |
| Colorado | 15 | 3.1% |
| Ohio | 15 | 3.1% |
| Other states and territories | 183 | 38.1% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 273 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 273 | 56.9% |
| Internet | 130 | 27.1% |
| TV | 61 | 12.7% |
| Radio | 11 | 2.3% |
| Emergency | 3 | 0.6% |
| Accessibility | 2 | 0.4% |
Phone complaints
273 complaints were recorded in this category, representing 56.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 109 | 39.9% |
| Robocalls | 64 | 23.4% |
| Billing | 34 | 12.5% |
| Privacy | 19 | 7.0% |
| Number Portability (keeping your number if you change providers) | 14 | 5.1% |
| Availability (including rural call completion) | 10 | 3.7% |
| Equipment | 9 | 3.3% |
| Interference (including signal jammers) | 6 | 2.2% |
| Junk Faxes | 4 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.7% |
| Open Internet/Net Neutrality | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
130 complaints were recorded in this category, representing 27.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 33.1% |
| Open Internet/Net Neutrality | 33 | 25.4% |
| Availability | 17 | 13.1% |
| Privacy | 16 | 12.3% |
| Speed | 12 | 9.2% |
| Equipment | 6 | 4.6% |
| Interference | 3 | 2.3% |
A broad mix of issues was reported in this category, with Billing, Open Internet/Net Neutrality and Availability among the most common.
TV complaints
61 complaints were recorded in this category, representing 12.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 42.6% |
| Equipment | 12 | 19.7% |
| Availability | 9 | 14.8% |
| Indecency | 6 | 9.8% |
| Loud Commercials | 3 | 4.9% |
| Privacy | 3 | 4.9% |
| Interference | 1 | 1.6% |
| Open Internet/Net Neutrality | 1 | 1.6% |
Billing and Equipment were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.