FCC Consumer Complaints – 23 July 2016
Introduction
A total of 481 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 23 July 2016, this represented a decline from the 1057 complaints recorded the day before. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 481
- States & territories reporting
- 45
- Most common issue
- Telemarketing (including do not call and spoofing) (138)
- Most reported state/territory
- California (73)
Where the complaints came from
Reports recorded on 23 July 2016 show 481 complaints originating from 368 cities across 45 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 73 | 15.2% |
| Florida | 49 | 10.2% |
| Texas | 42 | 8.7% |
| Maryland | 27 | 5.6% |
| Illinois | 22 | 4.6% |
| New York | 19 | 4.0% |
| New Jersey | 17 | 3.5% |
| Ohio | 16 | 3.3% |
| Virginia | 16 | 3.3% |
| Washington | 16 | 3.3% |
| Other states and territories | 184 | 38.3% |
Location highlight
California had the widest distribution of complaints, with reports originating from 52 different cities.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 311 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 311 | 64.7% |
| Internet | 97 | 20.2% |
| TV | 52 | 10.8% |
| Radio | 20 | 4.2% |
| Emergency | 1 | 0.2% |
Phone complaints
311 complaints were recorded in this category, representing 64.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 138 | 44.4% |
| Robocalls | 79 | 25.4% |
| Billing | 30 | 9.6% |
| Privacy | 16 | 5.1% |
| Number Portability (keeping your number if you change providers) | 14 | 4.5% |
| Equipment | 11 | 3.5% |
| Interference (including signal jammers) | 8 | 2.6% |
| Availability (including rural call completion) | 6 | 1.9% |
| Junk Faxes | 4 | 1.3% |
| Open Internet/Net Neutrality | 3 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.6% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
97 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 33.0% |
| Availability | 18 | 18.6% |
| Speed | 18 | 18.6% |
| Interference | 8 | 8.2% |
| Equipment | 7 | 7.2% |
| Open Internet/Net Neutrality | 7 | 7.2% |
| Privacy | 7 | 7.2% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
52 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 42.3% |
| Availability | 14 | 26.9% |
| Equipment | 5 | 9.6% |
| Indecency | 5 | 9.6% |
| Loud Commercials | 4 | 7.7% |
| Interference | 2 | 3.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.