FCC Consumer Complaints – 24 July 2016
Introduction
A total of 346 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 24 July 2016, complaint volume fell from 481 complaints the day before. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 346
- States & territories reporting
- 43
- Most common issue
- Billing (77)
- Most reported state/territory
- California (53)
Where the complaints came from
The 346 complaints recorded on 24 July 2016 were submitted from 256 cities across 43 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 15.3% |
| Florida | 31 | 9.0% |
| Texas | 22 | 6.4% |
| Maryland | 20 | 5.8% |
| New York | 16 | 4.6% |
| North Carolina | 15 | 4.3% |
| Pennsylvania | 14 | 4.0% |
| Washington | 13 | 3.8% |
| Arizona | 11 | 3.2% |
| Kentucky | 11 | 3.2% |
| Other states and territories | 140 | 40.5% |
Location highlight
Complaints in California were reported across 41 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 173 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 173 | 50.0% |
| Internet | 96 | 27.7% |
| TV | 65 | 18.8% |
| Radio | 11 | 3.2% |
| Emergency | 1 | 0.3% |
Phone complaints
173 complaints were recorded in this category, representing 50.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 67 | 38.7% |
| Billing | 26 | 15.0% |
| Privacy | 21 | 12.1% |
| Robocalls | 21 | 12.1% |
| Availability (including rural call completion) | 14 | 8.1% |
| Equipment | 10 | 5.8% |
| Number Portability (keeping your number if you change providers) | 4 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.7% |
| Junk Faxes | 3 | 1.7% |
| Interference (including signal jammers) | 2 | 1.2% |
| Open Internet/Net Neutrality | 2 | 1.2% |
The remaining complaints in this category were spread across several issues, including Telemarketing (including do not call and spoofing), Billing and Privacy.
Internet complaints
96 complaints were recorded in this category, representing 27.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 25.0% |
| Availability | 21 | 21.9% |
| Speed | 15 | 15.6% |
| Interference | 14 | 14.6% |
| Privacy | 10 | 10.4% |
| Equipment | 7 | 7.3% |
| Open Internet/Net Neutrality | 5 | 5.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
65 complaints were recorded in this category, representing 18.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 41.5% |
| Availability | 11 | 16.9% |
| Loud Commercials | 10 | 15.4% |
| Interference | 7 | 10.8% |
| Equipment | 4 | 6.2% |
| Indecency | 3 | 4.6% |
| Privacy | 3 | 4.6% |
Billing was the most commonly reported issue in this category, while other issues occurred less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.