FCC Consumer Complaints – 27 January 2017
Introduction
A total of 1104 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 27 January 2017, complaint volume increased from 1077 complaints the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 593 complaints recorded.
Key statistics
- Total complaints
- 1104
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (593)
- Most reported state/territory
- California (127)
Where the complaints came from
Across 736 cities in 50 states and territories, a total of 1104 complaints were recorded on 27 January 2017. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 127 | 11.5% |
| Florida | 87 | 7.9% |
| Texas | 79 | 7.2% |
| New Jersey | 76 | 6.9% |
| New York | 64 | 5.8% |
| Pennsylvania | 64 | 5.8% |
| Illinois | 42 | 3.8% |
| Michigan | 38 | 3.4% |
| Georgia | 37 | 3.4% |
| Maryland | 35 | 3.2% |
| Other states and territories | 453 | 41.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 814 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 814 | 73.7% |
| Internet | 177 | 16.0% |
| TV | 94 | 8.5% |
| Radio | 17 | 1.5% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
814 complaints were recorded in this category, representing 73.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 593 | 72.9% |
| Billing | 103 | 12.7% |
| Equipment | 28 | 3.4% |
| Availability (including rural call completion) | 27 | 3.3% |
| Number Portability (keeping your number if you change providers) | 22 | 2.7% |
| Privacy | 15 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.2% |
| Interference (including signal jammers) | 10 | 1.2% |
| Open Internet/Net Neutrality | 3 | 0.4% |
| Junk Faxes | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
177 complaints were recorded in this category, representing 16.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 40.7% |
| Availability | 31 | 17.5% |
| Speed | 30 | 16.9% |
| Open Internet/Net Neutrality | 22 | 12.4% |
| Privacy | 9 | 5.1% |
| Interference | 8 | 4.5% |
| Equipment | 5 | 2.8% |
Billing represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
TV complaints
94 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 61.7% |
| Availability | 21 | 22.3% |
| Equipment | 7 | 7.4% |
| Privacy | 4 | 4.3% |
| Interference | 3 | 3.2% |
| Indecency | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 593 complaints relating to unwanted calls were recorded on this date, representing 53.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (423) 352-9090 | 10 | 1.7% |
| (803) 875-0740 | 8 | 1.3% |
| (215) 621-8349 | 3 | 0.5% |
| (248) 327-4874 | 3 | 0.5% |
| (347) 527-7523 | 3 | 0.5% |
| (402) 322-4045 | 3 | 0.5% |
| (510) 581-5084 | 3 | 0.5% |
| (610) 605-8132 | 3 | 0.5% |
| (650) 729-8232 | 3 | 0.5% |
| (805) 678-1703 | 3 | 0.5% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (423) 352-9090 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.