FCC Consumer Complaints – 28 January 2017
Introduction
The Federal Communications Commission recorded 463 consumer complaints on Saturday, 28 January 2017 relating to telecommunications services, complaint volume fell from 1104 complaints the previous day. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 463
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (188)
- Most reported state/territory
- California (56)
Where the complaints came from
The 463 complaints recorded on 28 January 2017 were submitted from 355 cities across 48 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 56 | 12.1% |
| Texas | 37 | 8.0% |
| Florida | 31 | 6.7% |
| Illinois | 24 | 5.2% |
| Michigan | 21 | 4.5% |
| New York | 20 | 4.3% |
| New Jersey | 19 | 4.1% |
| Ohio | 19 | 4.1% |
| Washington | 19 | 4.1% |
| North Carolina | 15 | 3.2% |
| Other states and territories | 202 | 43.6% |
What the complaints were about
A total of 4 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 270 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 270 | 58.3% |
| Internet | 127 | 27.4% |
| TV | 54 | 11.7% |
| Radio | 12 | 2.6% |
Phone complaints
270 complaints were recorded in this category, representing 58.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 188 | 69.6% |
| Billing | 37 | 13.7% |
| Equipment | 12 | 4.4% |
| Privacy | 10 | 3.7% |
| Availability (including rural call completion) | 8 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.5% |
| Number Portability (keeping your number if you change providers) | 4 | 1.5% |
| Interference (including signal jammers) | 3 | 1.1% |
| Rural Call Completion | 3 | 1.1% |
| Junk Faxes | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Privacy among the most common.
Internet complaints
127 complaints were recorded in this category, representing 27.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 30.7% |
| Open Internet/Net Neutrality | 22 | 17.3% |
| Speed | 20 | 15.7% |
| Availability | 19 | 15.0% |
| Interference | 13 | 10.2% |
| Privacy | 10 | 7.9% |
| Equipment | 4 | 3.1% |
A broad mix of issues was reported in this category, with Billing, Open Internet/Net Neutrality and Speed among the most common.
TV complaints
54 complaints were recorded in this category, representing 11.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 66.7% |
| Availability | 7 | 13.0% |
| Equipment | 6 | 11.1% |
| Interference | 4 | 7.4% |
| Privacy | 1 | 1.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.