FCC Consumer Complaints – 8 February 2017
Introduction
The Federal Communications Commission recorded 1124 consumer complaints on 8 February 2017 relating to telecommunications services, this was lower than the 1292 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 611 complaints.
Key statistics
- Total complaints
- 1124
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (611)
- Most reported state/territory
- California (108)
Where the complaints came from
The 1124 complaints recorded on 8 February 2017 were submitted from 721 cities across 51 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 9.6% |
| Florida | 102 | 9.1% |
| Texas | 84 | 7.5% |
| Georgia | 61 | 5.4% |
| New York | 58 | 5.2% |
| Illinois | 49 | 4.4% |
| Pennsylvania | 43 | 3.8% |
| Maryland | 38 | 3.4% |
| Ohio | 31 | 2.8% |
| Michigan | 30 | 2.7% |
| Other states and territories | 517 | 46.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 823 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 823 | 73.2% |
| Internet | 151 | 13.4% |
| TV | 110 | 9.8% |
| Radio | 35 | 3.1% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
823 complaints were recorded in this category, representing 73.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 611 | 74.2% |
| Billing | 90 | 10.9% |
| Number Portability (keeping your number if you change providers) | 50 | 6.1% |
| Availability (including rural call completion) | 22 | 2.7% |
| Equipment | 16 | 1.9% |
| Junk Faxes | 15 | 1.8% |
| Privacy | 7 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Interference (including signal jammers) | 2 | 0.2% |
| Open Internet/Net Neutrality | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Number Portability (keeping your number if you change providers) and Availability (including rural call completion).
Internet complaints
151 complaints were recorded in this category, representing 13.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 31.8% |
| Open Internet/Net Neutrality | 28 | 18.5% |
| Speed | 26 | 17.2% |
| Availability | 21 | 13.9% |
| Interference | 12 | 7.9% |
| Equipment | 10 | 6.6% |
| Privacy | 6 | 4.0% |
The remaining complaints in this category were spread across several issues, including Billing, Open Internet/Net Neutrality and Speed.
TV complaints
110 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 53.6% |
| Availability | 16 | 14.5% |
| Equipment | 12 | 10.9% |
| Indecency | 8 | 7.3% |
| Loud Commercials | 8 | 7.3% |
| Interference | 5 | 4.5% |
| Privacy | 2 | 1.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
35 complaints were recorded in this category, representing 3.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 18 | 51.4% |
| Interference | 10 | 28.6% |
| Availability | 3 | 8.6% |
| Pirate Radio | 2 | 5.7% |
| Commercials/Promotions | 1 | 2.9% |
| Equipment | 1 | 2.9% |
Indecency and Interference accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 611 complaints relating to unwanted calls were recorded on this date, representing 54.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (502) 205-9880 | 5 | 0.8% |
| (305) 985-5505 | 4 | 0.7% |
| (201) 754-1393 | 3 | 0.5% |
| (260) 352-5021 | 3 | 0.5% |
| (844) 308-6820 | 3 | 0.5% |
| (845) 406-4430 | 3 | 0.5% |
| (201) 754-1048 | 2 | 0.3% |
| (202) 568-5894 | 2 | 0.3% |
| (202) 750-5883 | 2 | 0.3% |
| (202) 754-8103 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (502) 205-9880 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.