FCC Consumer Complaints – 26 February 2017
Introduction
The Federal Communications Commission recorded 301 consumer complaints on 26 February 2017 relating to telecommunications services, complaint volume fell from 473 complaints the previous day. Reports were received from 43 states and territories, with California accounting for the largest number of submissions at 48 complaints. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 301
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (79)
- Most reported state/territory
- California (48)
Where the complaints came from
The 301 complaints recorded on 26 February 2017 were submitted from 247 cities across 43 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 48 | 15.9% |
| Texas | 17 | 5.6% |
| Florida | 16 | 5.3% |
| Ohio | 16 | 5.3% |
| Kentucky | 15 | 5.0% |
| Georgia | 14 | 4.7% |
| Illinois | 14 | 4.7% |
| Maryland | 13 | 4.3% |
| Pennsylvania | 13 | 4.3% |
| Michigan | 11 | 3.7% |
| Other states and territories | 124 | 41.2% |
Location highlight
Complaints in California were reported across 44 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 148 complaints. This was followed by Internet, which accounted for 82 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 148 | 49.2% |
| Internet | 82 | 27.2% |
| TV | 49 | 16.3% |
| Radio | 20 | 6.6% |
| Emergency | 2 | 0.7% |
Phone complaints
148 complaints were recorded in this category, representing 49.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 79 | 53.4% |
| Billing | 16 | 10.8% |
| Number Portability (keeping your number if you change providers) | 15 | 10.1% |
| Equipment | 13 | 8.8% |
| Availability (including rural call completion) | 9 | 6.1% |
| Privacy | 6 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.7% |
| Interference (including signal jammers) | 4 | 2.7% |
| Junk Faxes | 1 | 0.7% |
| Open Internet/Net Neutrality | 1 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Number Portability (keeping your number if you change providers) and Equipment.
Internet complaints
82 complaints were recorded in this category, representing 27.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 30.5% |
| Speed | 18 | 22.0% |
| Availability | 11 | 13.4% |
| Open Internet/Net Neutrality | 9 | 11.0% |
| Privacy | 8 | 9.8% |
| Interference | 7 | 8.5% |
| Equipment | 4 | 4.9% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Availability.
TV complaints
49 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 36.7% |
| Availability | 11 | 22.4% |
| Loud Commercials | 9 | 18.4% |
| Indecency | 5 | 10.2% |
| Equipment | 4 | 8.2% |
| Interference | 1 | 2.0% |
| Open Internet/Net Neutrality | 1 | 2.0% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Loud Commercials.
Unwanted calls
A total of 79 complaints relating to unwanted calls were recorded on this date, representing 26.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (806) 410-1141 | 6 | 7.6% |
| (800) 255-1412 | 2 | 2.5% |
| (206) 209-1664 | 1 | 1.3% |
| (212) 777-7345 | 1 | 1.3% |
| (215) 845-9018 | 1 | 1.3% |
| (240) 204-9120 | 1 | 1.3% |
| (253) 353-7082 | 1 | 1.3% |
| (262) 210-3796 | 1 | 1.3% |
| (262) 671-0140 | 1 | 1.3% |
| (270) 883-0957 | 1 | 1.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (806) 410-1141 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.