FCC Consumer Complaints – 21 April 2017
Introduction
On 21 April 2017, 1117 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1279 complaints the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 757 complaints.
Key statistics
- Total complaints
- 1117
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (757)
- Most reported state/territory
- California (117)
Where the complaints came from
The 1117 complaints recorded on 21 April 2017 were submitted from 702 cities across 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 10.5% |
| Texas | 90 | 8.1% |
| New York | 87 | 7.8% |
| Florida | 81 | 7.3% |
| Pennsylvania | 71 | 6.4% |
| Maryland | 62 | 5.6% |
| Michigan | 42 | 3.8% |
| Massachusetts | 35 | 3.1% |
| Georgia | 33 | 3.0% |
| Illinois | 31 | 2.8% |
| Other states and territories | 467 | 41.8% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 893 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 893 | 79.9% |
| Internet | 118 | 10.6% |
| TV | 79 | 7.1% |
| Radio | 25 | 2.2% |
| Accessibility | 2 | 0.2% |
Phone complaints
893 complaints were recorded in this category, representing 79.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 757 | 84.8% |
| Billing | 54 | 6.0% |
| Availability (including rural call completion) | 27 | 3.0% |
| Equipment | 15 | 1.7% |
| Number Portability (keeping your number if you change providers) | 11 | 1.2% |
| Junk Faxes | 10 | 1.1% |
| Privacy | 7 | 0.8% |
| Interference (including signal jammers) | 5 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.3% |
| Open Internet/Net Neutrality | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
118 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 40.7% |
| Availability | 22 | 18.6% |
| Speed | 16 | 13.6% |
| Equipment | 9 | 7.6% |
| Open Internet/Net Neutrality | 9 | 7.6% |
| Interference | 8 | 6.8% |
| Privacy | 6 | 5.1% |
Billing represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
TV complaints
79 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 51.9% |
| Equipment | 11 | 13.9% |
| Availability | 9 | 11.4% |
| Loud Commercials | 6 | 7.6% |
| Indecency | 5 | 6.3% |
| Privacy | 4 | 5.1% |
| Interference | 3 | 3.8% |
Billing and Equipment accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 757 complaints relating to unwanted calls were recorded on this date, representing 67.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 239-1364 | 8 | 1.1% |
| (215) 583-1788 | 6 | 0.8% |
| (301) 329-0898 | 5 | 0.7% |
| (303) 993-0167 | 5 | 0.7% |
| (575) 214-8507 | 5 | 0.7% |
| (313) 209-7423 | 4 | 0.5% |
| (866) 213-4548 | 4 | 0.5% |
| (903) 965-1023 | 4 | 0.5% |
| (202) 365-8658 | 3 | 0.4% |
| (215) 999-2747 | 3 | 0.4% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 671-6073 | 5 | 0.7% |
| (925) 433-0552 | 4 | 0.5% |
| (800) 998-5202 | 3 | 0.4% |
| (267) 415-1640 | 2 | 0.3% |
| (313) 209-7423 | 2 | 0.3% |
| (540) 235-8455 | 2 | 0.3% |
| (610) 268-9807 | 2 | 0.3% |
| (727) 440-8954 | 2 | 0.3% |
| (866) 213-4548 | 2 | 0.3% |
| (888) 353-0993 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 671-6073 was reported slightly more often than other business contact numbers.
- (888) 239-1364 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.