FCC Consumer Complaints – 22 April 2017
Introduction
On Saturday, 22 April 2017, 420 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1117 complaints recorded the day before. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 205 complaints recorded.
Key statistics
- Total complaints
- 420
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (205)
- Most reported state/territory
- California (56)
Where the complaints came from
The 420 complaints recorded on 22 April 2017 originated from 312 cities across 45 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 56 | 13.3% |
| Florida | 38 | 9.0% |
| New York | 30 | 7.1% |
| Maryland | 28 | 6.7% |
| Illinois | 18 | 4.3% |
| Texas | 18 | 4.3% |
| Pennsylvania | 17 | 4.0% |
| Ohio | 14 | 3.3% |
| Georgia | 12 | 2.9% |
| Michigan | 12 | 2.9% |
| Other states and territories | 177 | 42.1% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 275 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 275 | 65.5% |
| Internet | 65 | 15.5% |
| TV | 57 | 13.6% |
| Radio | 22 | 5.2% |
| Accessibility | 1 | 0.2% |
Phone complaints
275 complaints were recorded in this category, representing 65.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 205 | 74.5% |
| Billing | 32 | 11.6% |
| Equipment | 9 | 3.3% |
| Number Portability (keeping your number if you change providers) | 8 | 2.9% |
| Privacy | 8 | 2.9% |
| Availability (including rural call completion) | 6 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.5% |
| Junk Faxes | 2 | 0.7% |
| Interference (including signal jammers) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
Internet complaints
65 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 40.0% |
| Availability | 10 | 15.4% |
| Speed | 9 | 13.8% |
| Interference | 6 | 9.2% |
| Open Internet/Net Neutrality | 5 | 7.7% |
| Privacy | 5 | 7.7% |
| Equipment | 4 | 6.2% |
Billing represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
TV complaints
57 complaints were recorded in this category, representing 13.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 47.4% |
| Availability | 13 | 22.8% |
| Equipment | 7 | 12.3% |
| Loud Commercials | 5 | 8.8% |
| Indecency | 2 | 3.5% |
| Privacy | 2 | 3.5% |
| Interference | 1 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.