FCC Consumer Complaints – 23 April 2017
Introduction
The Federal Communications Commission recorded 287 consumer complaints on Sunday, 23 April 2017 relating to telecommunications services, complaint volume fell from 420 complaints the previous day. The complaints came from 41 states and territories, without one location accounting for a clearly higher number of reports. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 287
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (97)
Where the complaints came from
Reports recorded on 23 April 2017 show 287 complaints originating from 225 cities across 41 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 28 | 9.8% |
| Maryland | 28 | 9.8% |
| Illinois | 23 | 8.0% |
| Florida | 21 | 7.3% |
| Texas | 20 | 7.0% |
| New Jersey | 12 | 4.2% |
| Pennsylvania | 12 | 4.2% |
| New York | 11 | 3.8% |
| Washington | 10 | 3.5% |
| Arizona | 9 | 3.1% |
| Other states and territories | 113 | 39.4% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 155 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 155 | 54.0% |
| Internet | 64 | 22.3% |
| TV | 40 | 13.9% |
| Radio | 27 | 9.4% |
| Accessibility | 1 | 0.3% |
Phone complaints
155 complaints were recorded in this category, representing 54.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 97 | 62.6% |
| Billing | 31 | 20.0% |
| Availability (including rural call completion) | 7 | 4.5% |
| Interference (including signal jammers) | 7 | 4.5% |
| Equipment | 6 | 3.9% |
| Number Portability (keeping your number if you change providers) | 3 | 1.9% |
| Open Internet/Net Neutrality | 2 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Interference (including signal jammers) among the most common.
Internet complaints
64 complaints were recorded in this category, representing 22.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 26.6% |
| Availability | 14 | 21.9% |
| Speed | 12 | 18.8% |
| Privacy | 8 | 12.5% |
| Interference | 6 | 9.4% |
| Open Internet/Net Neutrality | 5 | 7.8% |
| Equipment | 2 | 3.1% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
40 complaints were recorded in this category, representing 13.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 40.0% |
| Loud Commercials | 10 | 25.0% |
| Availability | 4 | 10.0% |
| Equipment | 4 | 10.0% |
| Indecency | 4 | 10.0% |
| Interference | 2 | 5.0% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.