FCC Consumer Complaints – 13 May 2017
Introduction
On 13 May 2017, 410 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1027 complaints the previous day. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 223 complaints.
Key statistics
- Total complaints
- 410
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (223)
- Most reported state/territory
- California (54)
Where the complaints came from
A total of 410 complaints were recorded on 13 May 2017, with reports originating from 312 cities in 45 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 54 | 13.2% |
| Florida | 34 | 8.3% |
| Texas | 33 | 8.0% |
| New York | 22 | 5.4% |
| Illinois | 17 | 4.1% |
| Pennsylvania | 17 | 4.1% |
| Georgia | 16 | 3.9% |
| New Jersey | 15 | 3.7% |
| Virginia | 15 | 3.7% |
| Alabama | 14 | 3.4% |
| Other states and territories | 173 | 42.2% |
What the complaints were about
Complaints recorded on this date related to 4 different complaint categories. Phone was the most reported category, with 295 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 295 | 72.0% |
| TV | 59 | 14.4% |
| Internet | 44 | 10.7% |
| Radio | 12 | 2.9% |
Phone complaints
295 complaints were recorded in this category, representing 72.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 223 | 75.6% |
| Billing | 31 | 10.5% |
| Equipment | 13 | 4.4% |
| Availability (including rural call completion) | 8 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.0% |
| Privacy | 6 | 2.0% |
| Interference (including signal jammers) | 3 | 1.0% |
| Number Portability (keeping your number if you change providers) | 3 | 1.0% |
| Junk Faxes | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
59 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 37.3% |
| Indecency | 14 | 23.7% |
| Loud Commercials | 9 | 15.3% |
| Availability | 7 | 11.9% |
| Interference | 3 | 5.1% |
| Privacy | 2 | 3.4% |
| Equipment | 1 | 1.7% |
| Open Internet/Net Neutrality | 1 | 1.7% |
Billing and Indecency were the main issues reported in this category, while other issues were less common.
Internet complaints
44 complaints were recorded in this category, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 10 | 22.7% |
| Speed | 9 | 20.5% |
| Open Internet/Net Neutrality | 7 | 15.9% |
| Privacy | 7 | 15.9% |
| Availability | 5 | 11.4% |
| Interference | 5 | 11.4% |
| Equipment | 1 | 2.3% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Open Internet/Net Neutrality.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.