FCC Consumer Complaints – 14 May 2017
Introduction
On 14 May 2017, the Federal Communications Commission recorded 242 consumer complaints relating to telecommunications services, this was lower than the 410 complaints recorded the previous day. Reports were received from 41 states and territories, with Florida recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 242
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (85)
- Most reported state/territory
- Florida (30)
Where the complaints came from
Across 188 cities in 41 states and territories, a total of 242 complaints were recorded on 14 May 2017. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 30 | 12.4% |
| California | 21 | 8.7% |
| New York | 16 | 6.6% |
| Texas | 16 | 6.6% |
| Arizona | 12 | 5.0% |
| Kentucky | 11 | 4.5% |
| Massachusetts | 11 | 4.5% |
| Georgia | 10 | 4.1% |
| Pennsylvania | 10 | 4.1% |
| Maryland | 9 | 3.7% |
| Other states and territories | 96 | 39.7% |
What the complaints were about
A total of 4 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 134 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 134 | 55.4% |
| TV | 65 | 26.9% |
| Internet | 33 | 13.6% |
| Radio | 10 | 4.1% |
Phone complaints
134 complaints were recorded in this category, representing 55.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 85 | 63.4% |
| Billing | 14 | 10.4% |
| Availability (including rural call completion) | 8 | 6.0% |
| Privacy | 8 | 6.0% |
| Equipment | 6 | 4.5% |
| Junk Faxes | 5 | 3.7% |
| Number Portability (keeping your number if you change providers) | 4 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.5% |
| Interference (including signal jammers) | 1 | 0.7% |
| Rural Call Completion | 1 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Privacy among the most common.
TV complaints
65 complaints were recorded in this category, representing 26.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 32.3% |
| Indecency | 14 | 21.5% |
| Availability | 11 | 16.9% |
| Loud Commercials | 8 | 12.3% |
| Equipment | 5 | 7.7% |
| Interference | 3 | 4.6% |
| Privacy | 2 | 3.1% |
| Open Internet/Net Neutrality | 1 | 1.5% |
A broad mix of issues was reported in this category, with Billing, Indecency and Availability among the most common.
Internet complaints
33 complaints were recorded in this category, representing 13.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 9 | 27.3% |
| Speed | 8 | 24.2% |
| Availability | 7 | 21.2% |
| Open Internet/Net Neutrality | 5 | 15.2% |
| Equipment | 2 | 6.1% |
| Interference | 2 | 6.1% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.