FCC Consumer Complaints – 27 May 2017
Introduction
On Saturday, 27 May 2017, 391 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1110 complaints the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 236 complaints.
Key statistics
- Total complaints
- 391
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (236)
- Most reported state/territory
- California (44)
Where the complaints came from
The 391 complaints recorded on 27 May 2017 originated from 309 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 44 | 11.3% |
| Texas | 33 | 8.4% |
| Florida | 30 | 7.7% |
| Indiana | 20 | 5.1% |
| Michigan | 17 | 4.3% |
| Pennsylvania | 17 | 4.3% |
| Washington | 16 | 4.1% |
| Illinois | 15 | 3.8% |
| New Jersey | 15 | 3.8% |
| Virginia | 15 | 3.8% |
| Other states and territories | 169 | 43.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 298 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 298 | 76.2% |
| TV | 49 | 12.5% |
| Internet | 35 | 9.0% |
| Radio | 6 | 1.5% |
| Emergency | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
298 complaints were recorded in this category, representing 76.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 236 | 79.2% |
| Billing | 20 | 6.7% |
| Equipment | 10 | 3.4% |
| Availability (including rural call completion) | 8 | 2.7% |
| Privacy | 8 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.7% |
| Number Portability (keeping your number if you change providers) | 5 | 1.7% |
| Interference (including signal jammers) | 4 | 1.3% |
| Junk Faxes | 2 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
49 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 46.9% |
| Availability | 9 | 18.4% |
| Loud Commercials | 8 | 16.3% |
| Indecency | 5 | 10.2% |
| Equipment | 3 | 6.1% |
| Privacy | 1 | 2.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
35 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 31.4% |
| Speed | 9 | 25.7% |
| Open Internet/Net Neutrality | 4 | 11.4% |
| Availability | 3 | 8.6% |
| Equipment | 3 | 8.6% |
| Interference | 3 | 8.6% |
| Privacy | 2 | 5.7% |
Complaints in this category covered a range of issues, including Billing, Speed and Open Internet/Net Neutrality.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.