FCC Consumer Complaints – 28 May 2017
Introduction
A total of 194 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 28 May 2017, this was lower than the 391 complaints recorded the day before. Reports were received from 40 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 194
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (61)
- Most reported state/territory
- California (32)
Where the complaints came from
The 194 complaints recorded on 28 May 2017 were submitted from 170 cities across 40 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 32 | 16.5% |
| Florida | 18 | 9.3% |
| Pennsylvania | 11 | 5.7% |
| Texas | 11 | 5.7% |
| Colorado | 10 | 5.2% |
| North Carolina | 10 | 5.2% |
| New York | 7 | 3.6% |
| Ohio | 7 | 3.6% |
| Arizona | 6 | 3.1% |
| Virginia | 6 | 3.1% |
| Other states and territories | 76 | 39.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 104 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 104 | 53.6% |
| Internet | 45 | 23.2% |
| TV | 31 | 16.0% |
| Radio | 8 | 4.1% |
| Accessibility | 5 | 2.6% |
| Emergency | 1 | 0.5% |
Phone complaints
104 complaints were recorded in this category, representing 53.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 61 | 58.7% |
| Billing | 14 | 13.5% |
| Availability (including rural call completion) | 12 | 11.5% |
| Equipment | 5 | 4.8% |
| Interference (including signal jammers) | 4 | 3.8% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.9% |
| Number Portability (keeping your number if you change providers) | 2 | 1.9% |
| Privacy | 2 | 1.9% |
| Junk Faxes | 1 | 1.0% |
| Open Internet/Net Neutrality | 1 | 1.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
45 complaints were recorded in this category, representing 23.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 31.1% |
| Billing | 14 | 31.1% |
| Speed | 8 | 17.8% |
| Interference | 4 | 8.9% |
| Equipment | 2 | 4.4% |
| Open Internet/Net Neutrality | 2 | 4.4% |
| Privacy | 1 | 2.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
31 complaints were recorded in this category, representing 16.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 35.5% |
| Availability | 5 | 16.1% |
| Equipment | 5 | 16.1% |
| Indecency | 5 | 16.1% |
| Loud Commercials | 3 | 9.7% |
| Privacy | 2 | 6.5% |
Complaints in this category covered a range of issues, including Billing, Availability and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.