FCC Consumer Complaints – 29 May 2017
Introduction
On Monday, 29 May 2017, the Federal Communications Commission recorded 357 consumer complaints relating to telecommunications services, this was higher than the 194 complaints recorded the day before. Reports were received from 45 states and territories, with Florida recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 197 complaints.
Key statistics
- Total complaints
- 357
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (197)
- Most reported state/territory
- Florida (37)
Where the complaints came from
A total of 357 complaints were recorded on 29 May 2017, with reports originating from 289 cities in 45 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 37 | 10.4% |
| California | 36 | 10.1% |
| New York | 20 | 5.6% |
| North Carolina | 16 | 4.5% |
| Texas | 16 | 4.5% |
| Illinois | 15 | 4.2% |
| New Jersey | 14 | 3.9% |
| Georgia | 13 | 3.6% |
| Kentucky | 13 | 3.6% |
| Ohio | 13 | 3.6% |
| Other states and territories | 164 | 45.9% |
What the complaints were about
The complaints recorded on this date were spread across 4 complaint categories. The largest number of complaints fell within Phone, which accounted for 244 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 244 | 68.3% |
| Internet | 54 | 15.1% |
| TV | 51 | 14.3% |
| Radio | 8 | 2.2% |
Phone complaints
244 complaints were recorded in this category, representing 68.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 197 | 80.7% |
| Billing | 18 | 7.4% |
| Equipment | 8 | 3.3% |
| Availability (including rural call completion) | 7 | 2.9% |
| Privacy | 7 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.2% |
| Number Portability (keeping your number if you change providers) | 2 | 0.8% |
| Interference (including signal jammers) | 1 | 0.4% |
| Junk Faxes | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
54 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 27.8% |
| Availability | 13 | 24.1% |
| Open Internet/Net Neutrality | 9 | 16.7% |
| Speed | 9 | 16.7% |
| Equipment | 3 | 5.6% |
| Interference | 3 | 5.6% |
| Privacy | 2 | 3.7% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Open Internet/Net Neutrality.
TV complaints
51 complaints were recorded in this category, representing 14.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 51.0% |
| Loud Commercials | 10 | 19.6% |
| Availability | 6 | 11.8% |
| Indecency | 5 | 9.8% |
| Interference | 2 | 3.9% |
| Equipment | 1 | 2.0% |
| Privacy | 1 | 2.0% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.