FCC Consumer Complaints – 30 May 2017
Introduction
The Federal Communications Commission recorded 1062 consumer complaints on 30 May 2017 relating to telecommunications services, this represented an increase from the 357 complaints recorded the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 646 complaints.
Key statistics
- Total complaints
- 1062
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (646)
- Most reported state/territory
- California (108)
Where the complaints came from
The 1062 complaints recorded on 30 May 2017 originated from 710 cities across 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 10.2% |
| Texas | 90 | 8.5% |
| Florida | 85 | 8.0% |
| New York | 66 | 6.2% |
| New Jersey | 47 | 4.4% |
| Illinois | 41 | 3.9% |
| Michigan | 39 | 3.7% |
| Pennsylvania | 36 | 3.4% |
| Massachusetts | 34 | 3.2% |
| Colorado | 33 | 3.1% |
| Other states and territories | 483 | 45.5% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 825 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 825 | 77.7% |
| TV | 115 | 10.8% |
| Internet | 104 | 9.8% |
| Radio | 11 | 1.0% |
| Request for Dispute Assistance | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
825 complaints were recorded in this category, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 646 | 78.3% |
| Billing | 79 | 9.6% |
| Availability (including rural call completion) | 27 | 3.3% |
| Equipment | 22 | 2.7% |
| Number Portability (keeping your number if you change providers) | 14 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.6% |
| Privacy | 9 | 1.1% |
| Interference (including signal jammers) | 7 | 0.8% |
| Junk Faxes | 7 | 0.8% |
| Open Internet/Net Neutrality | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
115 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 51.3% |
| Indecency | 17 | 14.8% |
| Availability | 16 | 13.9% |
| Equipment | 10 | 8.7% |
| Loud Commercials | 10 | 8.7% |
| Privacy | 2 | 1.7% |
| Interference | 1 | 0.9% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
104 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 34.6% |
| Availability | 24 | 23.1% |
| Speed | 14 | 13.5% |
| Equipment | 11 | 10.6% |
| Open Internet/Net Neutrality | 9 | 8.7% |
| Privacy | 6 | 5.8% |
| Interference | 4 | 3.8% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
Unwanted calls
646 complaints relating to unwanted calls were recorded on this date, accounting for 60.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (201) 350-3263 | 6 | 0.9% |
| (269) 491-5191 | 3 | 0.5% |
| (503) 265-2010 | 3 | 0.5% |
| (202) 734-5632 | 2 | 0.3% |
| (206) 708-2849 | 2 | 0.3% |
| (207) 265-0062 | 2 | 0.3% |
| (208) 517-6995 | 2 | 0.3% |
| (225) 217-3723 | 2 | 0.3% |
| (240) 800-9544 | 2 | 0.3% |
| (301) 453-7670 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (201) 350-3263 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.