FCC Consumer Complaints – 1 August 2017
Introduction
A total of 1265 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 1 August 2017, complaint volume increased from 1064 complaints the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 800 complaints.
Key statistics
- Total complaints
- 1265
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (800)
- Most reported state/territory
- California (150)
Where the complaints came from
The 1265 complaints recorded on 1 August 2017 were submitted from 841 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 150 | 11.9% |
| Florida | 100 | 7.9% |
| Texas | 86 | 6.8% |
| New York | 85 | 6.7% |
| Pennsylvania | 53 | 4.2% |
| Ohio | 45 | 3.6% |
| Colorado | 41 | 3.2% |
| Illinois | 41 | 3.2% |
| Virginia | 41 | 3.2% |
| New Jersey | 38 | 3.0% |
| Other states and territories | 582 | 46.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 1000 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1000 | 79.1% |
| TV | 136 | 10.8% |
| Internet | 110 | 8.7% |
| Radio | 14 | 1.1% |
| Accessibility | 3 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
1000 complaints were recorded in this category, representing 79.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 800 | 80.0% |
| Billing | 101 | 10.1% |
| Availability (including rural call completion) | 35 | 3.5% |
| Equipment | 15 | 1.5% |
| Junk Faxes | 15 | 1.5% |
| Number Portability (keeping your number if you change providers) | 15 | 1.5% |
| Privacy | 11 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.4% |
| Open Internet/Net Neutrality | 3 | 0.3% |
| Interference (including signal jammers) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
136 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 57.4% |
| Availability | 25 | 18.4% |
| Equipment | 16 | 11.8% |
| Indecency | 7 | 5.1% |
| Loud Commercials | 5 | 3.7% |
| Privacy | 3 | 2.2% |
| Interference | 2 | 1.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
110 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 41.8% |
| Availability | 21 | 19.1% |
| Speed | 18 | 16.4% |
| Privacy | 9 | 8.2% |
| Equipment | 8 | 7.3% |
| Interference | 6 | 5.5% |
| Open Internet/Net Neutrality | 2 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.