FCC Consumer Complaints – 2 August 2017
Introduction
On Wednesday, 2 August 2017, 1343 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 1265 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 916 complaints.
Key statistics
- Total complaints
- 1343
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (916)
- Most reported state/territory
- California (162)
Where the complaints came from
The 1343 complaints recorded on 2 August 2017 were submitted from 868 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 162 | 12.1% |
| Florida | 100 | 7.4% |
| Texas | 96 | 7.1% |
| Pennsylvania | 77 | 5.7% |
| New York | 68 | 5.1% |
| Illinois | 53 | 3.9% |
| Michigan | 48 | 3.6% |
| New Jersey | 45 | 3.4% |
| Ohio | 43 | 3.2% |
| Virginia | 42 | 3.1% |
| Other states and territories | 607 | 45.2% |
Location highlight
California had the widest distribution of complaints, with reports originating from 100 different cities.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 1098 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1098 | 81.8% |
| TV | 129 | 9.6% |
| Internet | 93 | 6.9% |
| Radio | 18 | 1.3% |
| Emergency | 5 | 0.4% |
Phone complaints
1098 complaints were recorded in this category, representing 81.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 916 | 83.4% |
| Billing | 65 | 5.9% |
| Availability (including rural call completion) | 27 | 2.5% |
| Privacy | 21 | 1.9% |
| Equipment | 17 | 1.5% |
| Junk Faxes | 17 | 1.5% |
| Number Portability (keeping your number if you change providers) | 14 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 10 | 0.9% |
| Interference (including signal jammers) | 10 | 0.9% |
| Open Internet/Net Neutrality | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Privacy.
TV complaints
129 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 53.5% |
| Availability | 20 | 15.5% |
| Equipment | 13 | 10.1% |
| Loud Commercials | 12 | 9.3% |
| Indecency | 7 | 5.4% |
| Interference | 4 | 3.1% |
| Privacy | 3 | 2.3% |
| Open Internet/Net Neutrality | 1 | 0.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
93 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 29.0% |
| Speed | 26 | 28.0% |
| Availability | 19 | 20.4% |
| Equipment | 9 | 9.7% |
| Interference | 5 | 5.4% |
| Open Internet/Net Neutrality | 5 | 5.4% |
| Privacy | 2 | 2.2% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
Unwanted calls
There were 916 complaints relating to unwanted calls on this date, representing 68.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (952) 440-2443 | 7 | 0.8% |
| (202) 751-2568 | 4 | 0.4% |
| (680) 334-0096 | 4 | 0.4% |
| (206) 706-8222 | 3 | 0.3% |
| (619) 391-1062 | 3 | 0.3% |
| (641) 410-9764 | 3 | 0.3% |
| (718) 280-1162 | 3 | 0.3% |
| (855) 632-8334 | 3 | 0.3% |
| (201) 267-3030 | 2 | 0.2% |
| (201) 267-3031 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (202) 751-2568 | 6 | 0.7% |
| (547) 818-4222 | 4 | 0.4% |
| (555) 555-5555 | 4 | 0.4% |
| (855) 632-8334 | 4 | 0.4% |
| (619) 391-1062 | 3 | 0.3% |
| (952) 440-2443 | 3 | 0.3% |
| (201) 267-3030 | 2 | 0.2% |
| (202) 657-4467 | 2 | 0.2% |
| (208) 513-1911 | 2 | 0.2% |
| (219) 306-8647 | 2 | 0.2% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (202) 751-2568 was reported slightly more often than other business contact numbers.
- (952) 440-2443 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.