FCC Consumer Complaints – 10 August 2017
Introduction
On Thursday, 10 August 2017, the Federal Communications Commission recorded 1345 consumer complaints relating to telecommunications services, complaint volume increased from 1283 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 963 complaints.
Key statistics
- Total complaints
- 1345
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (963)
- Most reported state/territory
- California (128)
Where the complaints came from
On 10 August 2017, the 1345 complaints recorded by the Federal Communications Commission were reported from 847 cities across 51 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 9.5% |
| Florida | 99 | 7.4% |
| Texas | 99 | 7.4% |
| New York | 80 | 5.9% |
| North Carolina | 74 | 5.5% |
| Pennsylvania | 63 | 4.7% |
| Virginia | 59 | 4.4% |
| New Jersey | 46 | 3.4% |
| Ohio | 44 | 3.3% |
| Georgia | 43 | 3.2% |
| Other states and territories | 607 | 45.1% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 1137 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1137 | 84.5% |
| Internet | 96 | 7.1% |
| TV | 94 | 7.0% |
| Radio | 16 | 1.2% |
| Accessibility | 2 | 0.1% |
Phone complaints
1137 complaints were recorded in this category, representing 84.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 963 | 84.7% |
| Billing | 67 | 5.9% |
| Availability (including rural call completion) | 32 | 2.8% |
| Equipment | 26 | 2.3% |
| Number Portability (keeping your number if you change providers) | 13 | 1.1% |
| Privacy | 13 | 1.1% |
| Junk Faxes | 10 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.7% |
| Interference (including signal jammers) | 3 | 0.3% |
| Open Internet/Net Neutrality | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
96 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 35.4% |
| Availability | 23 | 24.0% |
| Speed | 12 | 12.5% |
| Equipment | 9 | 9.4% |
| Interference | 7 | 7.3% |
| Privacy | 6 | 6.3% |
| Open Internet/Net Neutrality | 5 | 5.2% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
94 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 62.8% |
| Availability | 13 | 13.8% |
| Equipment | 8 | 8.5% |
| Loud Commercials | 8 | 8.5% |
| Privacy | 4 | 4.3% |
| Indecency | 2 | 2.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.