FCC Consumer Complaints – 9 August 2017
Introduction
On 9 August 2017, 1283 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1484 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 888 complaints.
Key statistics
- Total complaints
- 1283
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (888)
- Most reported state/territory
- California (127)
Where the complaints came from
The 1283 complaints recorded on 9 August 2017 were submitted from 854 cities across 51 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 127 | 9.9% |
| Florida | 110 | 8.6% |
| New York | 78 | 6.1% |
| Texas | 74 | 5.8% |
| North Carolina | 56 | 4.4% |
| Pennsylvania | 53 | 4.1% |
| Arizona | 47 | 3.7% |
| Georgia | 45 | 3.5% |
| New Jersey | 44 | 3.4% |
| Ohio | 43 | 3.4% |
| Other states and territories | 605 | 47.2% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 1067 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1067 | 83.2% |
| Internet | 100 | 7.8% |
| TV | 91 | 7.1% |
| Radio | 22 | 1.7% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1067 complaints were recorded in this category, representing 83.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 888 | 83.2% |
| Billing | 74 | 6.9% |
| Equipment | 23 | 2.2% |
| Availability (including rural call completion) | 21 | 2.0% |
| Junk Faxes | 18 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.0% |
| Number Portability (keeping your number if you change providers) | 11 | 1.0% |
| Privacy | 10 | 0.9% |
| Interference (including signal jammers) | 7 | 0.7% |
| Open Internet/Net Neutrality | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
100 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 29.0% |
| Availability | 23 | 23.0% |
| Speed | 23 | 23.0% |
| Equipment | 8 | 8.0% |
| Open Internet/Net Neutrality | 8 | 8.0% |
| Privacy | 6 | 6.0% |
| Interference | 3 | 3.0% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
91 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 50.5% |
| Availability | 13 | 14.3% |
| Equipment | 10 | 11.0% |
| Loud Commercials | 10 | 11.0% |
| Indecency | 8 | 8.8% |
| Interference | 2 | 2.2% |
| Open Internet/Net Neutrality | 1 | 1.1% |
| Privacy | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
888 complaints relating to unwanted calls were recorded on this date, accounting for 69.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (555) 555-5555 | 6 | 0.7% |
| (206) 984-0007 | 4 | 0.5% |
| (239) 666-3089 | 3 | 0.3% |
| (520) 210-3607 | 3 | 0.3% |
| (602) 892-1044 | 3 | 0.3% |
| (201) 380-5716 | 2 | 0.2% |
| (203) 278-5187 | 2 | 0.2% |
| (206) 866-5588 | 2 | 0.2% |
| (210) 912-2368 | 2 | 0.2% |
| (270) 406-6333 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (555) 555-5555 | 9 | 1.0% |
| (866) 412-8645 | 5 | 0.6% |
| (305) 328-8698 | 3 | 0.3% |
| (541) 402-4306 | 3 | 0.3% |
| (602) 892-1044 | 3 | 0.3% |
| (786) 204-0781 | 3 | 0.3% |
| (844) 216-2933 | 3 | 0.3% |
| (866) 205-4821 | 3 | 0.3% |
| (201) 350-5721 | 2 | 0.2% |
| (203) 278-5187 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (555) 555-5555 was reported slightly more often than other business contact numbers.
- (555) 555-5555 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.