FCC Consumer Complaints – 9 September 2017
Introduction
On 9 September 2017, 439 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 972 complaints recorded the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 222 complaints.
Key statistics
- Total complaints
- 439
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (222)
- Most reported state/territory
- California (60)
Where the complaints came from
On 9 September 2017, the 439 complaints recorded by the Federal Communications Commission were reported from 340 cities across 46 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 60 | 13.7% |
| New York | 33 | 7.5% |
| Texas | 29 | 6.6% |
| Florida | 19 | 4.3% |
| Pennsylvania | 19 | 4.3% |
| North Carolina | 17 | 3.9% |
| Washington | 17 | 3.9% |
| Illinois | 16 | 3.6% |
| Connecticut | 15 | 3.4% |
| Colorado | 14 | 3.2% |
| Other states and territories | 200 | 45.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 38 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 295 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 295 | 67.2% |
| TV | 77 | 17.5% |
| Internet | 55 | 12.5% |
| Radio | 6 | 1.4% |
| Accessibility | 5 | 1.1% |
| Emergency | 1 | 0.2% |
Phone complaints
295 complaints were recorded in this category, representing 67.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 222 | 75.3% |
| Billing | 27 | 9.2% |
| Availability (including rural call completion) | 16 | 5.4% |
| Equipment | 9 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.0% |
| Junk Faxes | 5 | 1.7% |
| Privacy | 5 | 1.7% |
| Number Portability (keeping your number if you change providers) | 4 | 1.4% |
| Interference (including signal jammers) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
77 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 44.2% |
| Availability | 14 | 18.2% |
| Loud Commercials | 11 | 14.3% |
| Equipment | 8 | 10.4% |
| Indecency | 7 | 9.1% |
| Interference | 2 | 2.6% |
| Privacy | 1 | 1.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
55 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 34.5% |
| Availability | 11 | 20.0% |
| Speed | 8 | 14.5% |
| Equipment | 7 | 12.7% |
| Interference | 6 | 10.9% |
| Privacy | 4 | 7.3% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.